Sales Associate Level 1-Sweet Stop (Full Time; Varied)

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Sales Associate

DEPARTMENT:                                Retail (The Cherokee Tower, Gilded Basket, Cherokee Outdoors, Rivershops Home, Studio, Tower, Sweet Stop)

GRADE/FLSA STATUS:                H8—Non-Exempt

BADGE TYPE/COLOR:                 Key--Blue 

REPORTS TO:                                  Supervisor, Retail, Dual Rate Sales Associate, Retail Inventory Supervisor

SUPERVISES:                                    NA

JOB SUMMARY:

As a Sales Associate, you will be the most critical link in ensuring that our customers have a rewarding experience that will keep them coming back time after time. You will become a part of a dynamic selling environment where your fashion sense and selling strength will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating OUTSTANDING customer service skills, meeting selling and loyalty program standards, providing advanced product knowledge to our customers and working as part of a team to meet individual, department and store objectives.  

JOB ESSENTIAL DUTIES AND REPSONSIBILITIES--(Level 1):

• Welcome our guests and initiate conversation with a friendly verbal greeting; introduce self to guests

• Maintain an Upbeat Positive Attitude (UPA) showing energy and enthusiasm

• Delight our guests with outstanding service to the service standards of  Caesar’s Entertainment Own-IT program with an Upbeat Positive Attitude (UPA)

• Delight the guest by learning customers name and use it often anticipating the customer’s needs while in the store or during seating

• Promote the Caesars Rewards program & it’s benefits to our guests

• Operate Point of Sale system and properly process customer’s cash purchases accurately counting money and giving back correct change

• Use proper procedures for transaction processing, including but not limited to cash, credit cards, comps, coupons, discounts, Quick Rewards, Service Recovery, etc. 

• Count out and sign bank at the end of the shift

• Knowledgeable about all property facilities, services, promotions and events, and keeping all staff informed and current

• Recognize areas of improvement including monthly service “Spotlight” ratings and external mystery shops

• Responsible for daily housekeeping in shop and Sweet Stop straightening merchandise, dusting,, cleaning and washing used candy trays and containers

• Adhere to the Visual Presentation Standards of Harrah’s

• Assist in stock receiving and re-stocking the selling floor

• Responsible for delivering exceptional customer service

• Engaging the customer and determining their needs

• Presenting product features and benefits in a knowledgeable way

• Overcoming guest objections and closing sales while building on-going relationships

• Prepare samples stations and clean up after each event

• Work closely with inventory team on inventory process

• Work with supervisors on getting orders done 

• Record tips from credit cards,  automatic debits and comp customers

• Demonstrate superior customer service skills by displaying outlined service behaviors

• Ensure service recovery activities

• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

• Additional job duties as assigned

• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

JOB ESSENTIAL DUTIES AND REPSONSIBILITIES--(Level 2):

• Complete all duties of a Level I Sales Associate

• Provide on-the-job direction for all Sales Associates  staff on assigned shift

• Train all newly hired  Sales Associates on assigned shift on sales and visual standards

• Reset sales floors to visual standards at the end of sales day

• Greet and assist customers using Spotlight skills; providing information about retail items and