Director, Compliance

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Director of Compliance has primary responsibility for developing, directing, and leading compliance programs at TaskUs, helping ensure that our activities are in compliance with government regulations, contractual commitments, ethical standards, and TaskUs policies and values.
 

Responsibilities:

• Design, implement and oversee a compliance framework for the company

• Monitor applicable laws and evolving best practices

• Advise stakeholders on possible compliance risks and provide advice and training

• Liaise with stakeholders to draft, modify and implement company-wide policies

• Implement and monitor compliance training programs 

• Develop and oversee control systems to prevent or deal with non-compliance 

• Perform periodic audits and gap assessments on company procedures and processes

• Interface with clients and external auditors, when necessary

• Prepare compliance reports for the Board and management, as appropriate 

• Drive problem resolution and compliance governance related remediation 

• Perform other duties as assigned.

Required Qualifications:

• Bachelor’s degree or at least four years of practical compliance-related experience

• 5+ years of experience working as a compliance manager or in a similar position for a healthcare payer or business process outsourcer responsible for support of healthcare payer clients

• Excellent communication and interpersonal skills, both written and verbal

• Outstanding analytical skills and problem-solving abilities

• Ability to handle private, sensitive, and confidential information appropriately

• Strong attention to detail and organization

• Solid research and interviewing skills

• Ability to manage multiple priorities within established deadlines

• Must have experience with screening, training, monitoring and coaching healthcare professionals (nurses, physical therapists etc.) as well as experience assisting with the design and implementation of tele-health programs. 

Preferred Qualifications: 

• 5+ years working in healthcare industry compliance

• Proficiency with healthcare industry trends and regulations

• Demonstrated leadership ability

• Ability to take criticism positively and drive process improvement

• Self-starter with the acumen to build relationships across the organization 

• Strong work ethic

• Prefer candidates with public speaking experience regar