SUMMARY

The Sr. Director of Data Management & Quality Assurance is responsible for supporting the strategic vision for organization growth and development through data management, outcome reporting, evaluation, and quality improvement. Ensures each department has high quality measurement systems in place for timely and accurate measurement of key performance indicators (KPI’s). Develops, implements, and maintains a quality assurance system that meets best practice standards and supports continuous quality improvement. Establishes systems to monitor and ensure program compliance with all associated regulatory and grant standards and requirements.

PRIMARY DUTIES

• Supervision
  • Provides direct supervision of program staff, including Data Coordinators, Data Specialists and Quality Assurance staff.
• Data Systems Management
  • Provides direct oversight of all SVDP data information systems (Salesforce, HMIS systems, COPA, etc.) ensuring staff training, security configurations, data quality standards, and system configurations align with best practice, maintain compliance, and meet operation and reporting needs.
  • Assists with configuration, troubleshooting and integration of administrative data systems (Raisers Edge, Financial Edge, SharePoint, and human resources and payroll systems.
  • Ensures data security policies and procedures align with best practices and all data security protocols are implemented consistently in all internal and external data systems, Power Bi, and all other systems used for capturing and reporting and data sharing.
• Reporting
  • Works with the leadership of the organization to establish, collect, and use key program indicators to measure program outcome metrics and other measures of success in support of the organization’s efforts to deliver on its commitment to high quality services.
  • Leads the process of developing and maintaining Power BI reporting systems, including configuration, security settings, and ongoing dashboard reporting that meet the needs of program and organization leadership.
  • Oversees timely completion of all grant and program reporting.
• Evaluation
  • Supports the organization and program evaluation process by leading the creation and analysis for various assessment and survey tools to providing insights into organization performance, stakeholder experiences, quality improvement, and strategic goal setting.
  • Works with program and administrative staff to develop annual priority indicators and create systems for monitoring and reporting on these indicators.
  • Supports program and department staff with external audits, as needed.
• Quality Improvement
  • Identifies and mitigates quality and regulatory risks in collaboration with stakeholders.
  • Develops, implements, and manages an organization-wide quality improvement and assurance program that systematically leverages data and continuous evaluation to inform organizational decisions, meet best practice standards, and/or improve quality of services and user experience.
  • Supports continuous improvement of regulatory and quality systems policies and procedures, maintaining systems for ongoing staff feedback and the delivery of staff training in support of quality improvement processes.
  • Establishes and uses program and departmental metrics to support the organization’s efforts to deliver on its commitment to high quality services and support appropriate accountabi