Senior Business Analyst

Descrição da empresa

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Descrição do emprego

We are seeking a process analysis service with expertise in ITIL and ServiceNow, capable of collaborating with an experienced Global Process Owner to develop the new processes while ensuring compliance with global standards. This support will also involve managing key stakeholders and ensuring teams are onboarded to the new process. Expertise in working across multiple regions with diverse stakeholders, as well as delivering confident presentations to varied audiences, is essential.

The profile will be responsible for delivering process documentation, training presentations, and managing the various sprints required to execute this efficiently. Additionally, there will be a necessity to conduct workshops in collaboration with the AXA lead and support global standardization efforts.
 

Qualificações

• + 5 years' experience as a business analyst
• Proven experience in: ServiceNow, ITIL, Change and Stakeholder Management, Process design/Improvement.
• Knowledge of agile methodologies. 
• Enjoy working as part of a team
• Fluent English 

Informação adicional

Hybrid model