Customer Service Representative

Job Description:

Collaborate with innovative 3Mers around the world  

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. 

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. 

The impact you will make in this role 

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: 

• You will lead customer satisfaction through proactive customer interactions via the phone, email, and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues. 

• You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this, you will need to interact with sales reps, pricing teams, and the customer to ensure pricing, product, and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.  

• You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams, and technical support areas to address customer needs.   

• You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries.  Adaptive communication is key while balancing ongoing issues, activities, and priorities.   

Your Skills and Expertise  

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:  

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution

• Two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Service role in a private, public or government environment 

• Currently within the 3M GBS Customer Service Organization (including as a contract worker)​

 Additional qualifications that could help you succeed even further in this role include:  

• Experience working with customers in the 3M Transportation & Electronics Business Group

• Experience in ERP and CRM systems (SAP and Salesforce)