Patient Support Center Lead

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and behavioral health services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article. 
We are seeking a hands-on, patient-centered Team Lead to oversee our Patient Experience Coordinators. In this role, you will guide daily operations, coach team members, and ensure patients receive timely, accurate, and compassionate support. You will collaborate across teams to improve workflows and elevate the patient journey in a fast-paced healthcare start-up environment.

Responsibilities

• Lead, mentor, and support Patient Experience Coordinators to meet service and performance standards. 
• Provide coaching, conduct quality reviews, and support ongoing training and development. 
• Manage daily operations, including staffing, call volume monitoring, and workflow coordination. 
• Serve as the escalation point for complex patient concerns and ensure timely resolution. 
• Ensure accuracy in registration, scheduling, insurance updates, and billing support. 
• Partner with cross-functional teams to improve processes, tools, and the overall patient experience. 
• Track key performance metrics and share insights to drive continuous improvement. 

Requirements

• 3+ years of experience in patient support, call center operations, or medical office administration. 
• 1–2 years of leadership or coaching experience preferred.
• Strong communication, coaching, and problem-solving skills. 
• Experience with scheduling, registration, insurance verification, and billing processes.
• Comfortable working with EHRs, and call center platforms. 
• Highly organized, adaptable, and committed to a patient-first approach.
• Start-up or fast-growth healthcare experience is a plus.

We offer a competitive salary, comprehensive benefits package, and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced design leader who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team.  knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.