Manager, Commercial Software Delivery

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Commercial Software Delivery Manager to fill this role, which is based in our Seattle or Miami offices. You’ll be responsible for daily decision-making and overseeing team management within the scope of this role. You’ll act as a crucial link between business teams, product owners and managers, and IT technical teams. You’ll employ a blend of business acumen and technical expertise to ensure clarity on project financials, delivery expectations, and scope alignment in the context of delivering complex commercial software, data, and AI applications and platforms. This role entails ownership of multiple functional areas, conducting business analysis, and leveraging deep knowledge of software and data center of excellence practices implemented by you leadership team.

Here’s a summary of what Holland America is looking for in its Commercial Software Delivery Manager. Is this you?

Responsibilities

• Overseeing team management and leadership involves guiding business analysts and scrum masters in commercial software, product, data, and AI application development. Setting up clear expectations, offering constructive feedback, and nurturing professional growth. Monitoring team performance, resolving conflicts, and fostering cross-departmental collaboration are crucial for aligning project priorities with organizational goals. Promoting continuous improvement to drive successful projects execution and ensures the team contributes effectively to achieving business objectives in the realm of commercial technology solutions.
• Effective stakeholder engagement and communication ensuring project success and alignment across business leadership, product owners, and IT technical teams. Maintaining regular and clear communication channels to facilitate understanding and consensus on project goals, priorities, and expectations. Actively engaging with stakeholders, gathers comprehensive requirements, provides timely updates on project progress, and addresses any emerging challenges or scope changes promptly. Proactive approach to keep business informed with decision-making and advocate for necessary resources and support needed for seamless project execution. Maintaining transparent communication to foster collaboration and ensures that all stakeholders are committed to achieving project milestones and delivering impactful results in the realm of commercial software, data, and AI applications.
• Roadmap execution with senior leadership and cross-functional teams to craft and refine detailed roadmaps for commercial software, data, and AI applications that align closely with business objectives. Maintain a clear focus on customer needs, ensuring that the product roadmap addresses current challenges. Regularly reviewing and adjusting roadmaps based on feedback to steer product initiatives towards successful delivery, driving meaningful impact and value for the organization and its stakeholders.
• Meet project timelines, budgets, and quality standards. Meticulous monitoring, proactive risk mitigation, and adherence to robust project management methodologies. Concurrently, manage resources effectively, this includes optimizing resource use to align with business goals and controlling expenditures while ensuring high-quality project outcomes.
• Process Improvement and Efficiency with focus on identifying opportunities to streamline and enhance efficiency across commercial software development, data engineering, and AI application deployment. This involves analysing current processes, identifying bottlenecks, and implementing operational improvements to optimize workflow and resource utilization. By fostering a culture of continuous improvement, aim to enhance productivity, reduce costs, and accelerate project delivery timelines while maintaining high standards of quality and innovation in our technological solutions.
• Improve Security and Compliance footprint, collaborate closely with corporate security to uphold software and application security protocols and standards. Fostering a proactive approach to security, mitigate risks, protect sensitive information, and uphold regulatory requirements, thereby maintaining trust and integrity in our technological solutions.

Requirements

• Associate's degree in Information Technology, Computer Science, Business Administration or equivalent experience.
• 10+ years in managing Commercial D2C and B2B product and delivery teams, business analytic