Program Management Sr. Director

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

You are the builder here. You will be part of a team of smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged.

This role is a Senior Director, Capacity Handoff, part of the Capacity Management team. The Senior Director will lead a worldwide organization consisting of two managers as well as six direct report individual contributors, who own all of the rack triggering for GPU and compute helping to drive growth in the Oracle Cloud. This team is part of the Operations function, which steers the ship, drives strategy to execution through systemic planning, communications, and business operations execution. You will own the compute and GPU utilization, out of capacity, and rack installation expediting metrics. The team is growing, and we need strong contributors to be part it.

What you’ll do
 

This is a highly visible role where you will own execution and data governance across all the capacity planning across OCI. You will work with a diverse set of stakeholders including senior executives, architects, product managers, development and design teams, and external partners to take ideas, turn them into mature processes, allowing us to aid the world’s most demanding customers.

The successful candidate has a global point of view, with the ability to drill down into the details. You can switch gears quickly and efficiently, keeping up to date with your team and tracking progress. You must be able to lead operations teams and understand prioritization to quickly address problems. Your organization will have worldwide 24/7 coverage and will manage all capacity requests and escalations. You will own the hand over of GPUs as well as compute to customers creating specific customer capacity pools and driving key customer utilization to maximize margin. You’ll has a passion for solving difficult and often ambiguous problems in a collaborative, agile work environment, a knack for creativity and innovative thinking, can lead a conversation in a room with any level of staff, influence stakeholders to arrive at the correct outcomes, and finally has a strong sense of empathy for both customers and engineering teams.

 

Key Responsibilities:

• Lead the compute and GPU handover
• Help define and delivery complex programs with competing priorities by influencing roadmaps and priorities of key stakeholders
• Set goals across team and work to define a plan that gets you there 
• Work across teams and connect with the sales field team to understand capacity and its patterns.
• Own key metrics such as compute/GPU utilization, out of capacity errors, and red racks (rack expediting)
• Work with cross-functional teams to establish and maintain our roadmap, setting appropriate expectations and ensuring our product and services meet our high operational excellence standards.
• Ensure high standards and consistency for the Oracle customer experience.
• Ensure that resource requirements needed to support a particular program are in place.
• Provide on-going written and verbal release status updates to senior leadership.
• Demonstrate flexibility and resilience in response to changing or ambiguous situations, directing changes through appropriate review and approval mechanisms.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration or related field or equivalent experience relevant to functional area
• 5+ years management experience of mid to large teams
• 7+ years’ experience in operations
• A demonstrated ability to think broadly and strategically, to work across a matrixed organization.
• Self-driven problem solver; able to adapt and thrive in a dyn