Staff Product Manager - User Operations

Company Overview

ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without having to create a new login or verify their identity again. 130 million members experience streamlined login and identity verification with ID.me at 16 federal agencies, 30 states, and 56 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview

ID.me has championed a goal to make digital equity an integral component of our software, culture, and partnerships through our initiative, “No Identity Left Behind.”

Approximately 45 million Americans either do not have credit history or have a limited presence in records. ID.me offers alternative pathways for historically underserved communities to prove their identity. 

The Staff Product Manager - User Operations will play an instrumental role in shaping the product suite our Member Operations and Fraud teams utilize to further this goal of increasing Digital Equity and increasing access to digital services.

We are looking for a seasoned Staff Product Manager with experience building products for internal operations teams and a proven ability to drive measurable impact.

Role Overview

We are seeking a Staff Product Manager to spearhead the strategy, roadmap, and execution of the ID.me Internal Tools product area. In this role, you will own products that are pivotal for the seamless functioning of the ID.me business operations and are also indispensable for a variety of critical tasks — from fraud investigations and the scheduling of Trusted Referee agents, to servicing legal and other essential requests, to enabling comprehensive debugging, and much more.

In this role, you will have a substantial area of responsibility, offering a wealth of opportunities to drive significant business impact. This position is ideally suited for a Product Manager who thrives on streamlining workflows, loves optimization, has a meticulous eye for UX, analytics and data, and holds a deep respect for security and privacy.

Responsibilities

• Define the strategy and roadmap for our Internal Tools platform
• Act as the voice of the member and member operations agents in Product UX, gathering direct feedback from members and internal employees on the evolution of the platform
• Collaborate with cross-functional teams to refine requirements and establish success metrics
• Work with engineering to build the next iterations of the product
• Collaborate with data science and product ops to continue driving improvements in success metrics

Requirements

• 6+ years in Product Management, with experience in building consumer facing platform products 
• 3+ years in Product Management building products that serve operations teams
• Experience shipping products that delight users and drive measurable impact
• Experience managing stakeholders, including setting expectations and navigating trade-offs
• Strong quantitative skills and experience defining and evaluating against success metrics
• Strong communications skills with the ability to communicate with brevity and precision.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. 

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

The above