Patient Relations Rep I - Front Desk

Job Summary

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Required Qualifications

Preferred Qualifications

- Prefer a previous experience in a physician office.- Prefer demonstrated ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.- Prefer demonstrated interpersonal skills with strong oral and written communication skills.- Prefer basic knowledge of third-party payers, as well as Electronic Health/Medical Records.- Prefer knowledge of medical terminology.

Mandatory Education

Preferred Education

HS EQ: High School Diploma, GED or Certificate

Required License and Certs

Preferred License and Certs

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/