Assistant Manager

Position: Assistant Manager
FLSA Status: Hourly Non-Exempt
Reports to: Club Manager
Requirements:

The Assistant Manager plays a key role in supporting the Club Manager with all aspects of club operations, ensuring an exceptional “Judgement Free Zone®” experience for all members. This position helps lead the team, drive membership growth and retention, and maintain a clean, safe, and welcoming environment in line with Planet Fitness standards.

 

The following duties are representative but not all-inclusive. Additional responsibilities may be assigned by management.

Staff Leadership & Training

·        Support hiring, training, and performance management of team members.

·        Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.

·        Lead by example to promote a positive and team-oriented work environment.

·        Motivate and coach staff to ensure team performance meets company standards.

·        Support staff scheduling and time management.

 

·        Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.

·        Enforce club policies and safety procedures.

·        Assist with scheduling and supervising staff.

·        Perform front desk functions including but not limited to:

·        Answering phones and assisting callers

·        Checking in members and new member sign-ups

·        Conduct tours for prospective members

·        Handling member requests, issues, and questions

·        Support facility cleanliness and maintenance to meet or exceed company standards.

·        Monitor inventory and order supplies as needed.

·        Provide shift coverage as needed for absent employees or staffing purposes

Member Experience & Customer Service

·        Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.

·        Create a welcoming atmosphere for all members, prospective members and guests.

·        Ensure staff follow superior customer service guidelines.

·        Lead by example in maintaining a clean workspace and encouraging team accountability through positive reinforcement and clear expectations.

·        Resolve member concerns or complaints professionally and promptly.

·        Support a positive, motivating, and inclusive club atmosphere.

·        Maintain a strong presence on the club floor to engage with members and monitor staff performance.

Required:

·        Must be 18 year of age or older.

·        Must be able to work onsite, this is not a remote position

·        Superior customer service skills fitness industry preferred.

·        Strong leadership, communication and conflict resolution skills

·        Hard working, enthusiastic and energetic

·        Strong problem resolution skills

·        Obtain and maintain CPR/AED Certification within required timeframes.

·        Obtain Tanning Certification within company required timeframes.

Preferred:

·        Previous supervisory or management experience

·        Prior experience working in a club fitness setting

·        Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

·        High School Diploma or Equivalent