Sr. Director, Digital Experience and Product

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow’s digital presence including the servicenow.com website represents our brand, the products we sell, and who we are as a company. It owns the mission of providing an easy, intuitive, and always-on digital experience allowing customers to consume information any way they want to, presenting ServiceNow as the defining enterprise technology provider of the 21st century. This is where you come in, as Senior Director of Digital Experience and Product with extensive experience in building Digital Products and Online Experiences on cloud-based platforms. You are a visionary and innovative leader who will be responsible for building a world-class UX/ Research and Product or that amplifies our brand, grows pipeline, maximizes user engagement, while telling the transformative stories of our products. In addition, you will help define and drive the future of Digital Platforms, including but not limited to Servicenow.com, leading Product and Design organization, working closely with engineering, brand, campaigns, and the wider marketing org to produce a world-class website and digital experiences that is secure, scalable, and relevant. 

We are looking for a pioneering leader responsible for defining and leading the ServiceNow digital experience. The Senior Director of Digital Experience and Product will report to the VP, Digital Marketing, and drive the roadmap in close partnership with key stakeholders across the organization, including brand, product marketing, campaigns, demand marketing, Digital Activation, events, engineering, and analytics. The ideal candidate has a track record of building complex products, delivering on the digital roadmap with cross-functional partners in an agile operating model, making data-driven decisions while delivering innovative, personalized customer-facing digital experiences driving business results. They have managed end-to-end product lifecycle for a top online presence with extensive experience in building research and design-led customer experiences. They are an expert in modern digital experiences, cutting-edge mobile / web practices, and have built highly scalable technology platforms to build websites on. They are passionate about growing teams and have experience mentoring and developing people.  

The Senior Director of Digital Experience and Product will also establish website best practices and implement them consistently for better integration with critical cross-functional partners while leading an integrated team of dot.com product management and UX design and research. This senior leader will establish an end-to-end product mindset from strategy to execution to build a delightful journey across the lifecycle of ServiceNow users in close relationship with our customers and partners across the company. The ideal candidate will be comfortable working in a high-growth, high-change environment that follows an agile development process to bring products to life. This is a role like no other, at an especially exciting moment in ServiceNow’s history. 

Qualifications

To be successful in this role you have:

• 15+ years of experience building world-class, customer-facing products delivering user-centric immersive digital experiences, preferably in top-tier medium