Senior Technical Adoption Architect

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Your future team will be part of the Customer Success team under the Sales and Success department. As a Senior Technical Adoption Architect, you'll work closely with cross-functional teams to integrate AI and Rovo technologies. You'll lead workshops, address security concerns, and ensure successful AI adoption. Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes. Your work will involve managing projects, engaging with customers, and continuously improving processes to enhance customer satisfaction and operational efficiency. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring an Senior Technical Adoption Architect ((with an AI/Rovo focus)) to join our Technical Customer Success Manager team, reporting to a Head of AI Adoption. This is not a managerial role. Atlassian Senior Technical Adoption Architects are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption from Atlassian. Senior Technical Adoption Architects are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Senior Technical Adoption Architects aim to help enterprise customers get the most of their Atlassian investment.

Responsibilities

• A strong foundation in AI technologies and their application within a business context.

• Develop technical solutions and provide clear guidance for customer engagements.

• Enhance your technical expertise in your solution area, staying updated on new capabilities.

• Understand technical requirements, guide solution implementation, and support successful adoption.

• Work with Account Teams to plan and execute customer-specific journeys.

• Collaborate with internal teams to enhance Atlassian products and drive customer success.

• Engage with Technical Customer Success Manager and other teams to support clients and identify growth opportunities.

• Travel up to 30% domestically and internationally for events and customer meetings.

Qualifications

• 8+ years of experience within SaaS companies

• 2+ years of Enterprise customer-facing roles

• Demonstrated expertise in AI

• Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.

• Technical product demonstration, documentation, and presentation experience

• Comfort speaking to and influencing a customer's technical teams

• Experience helping an organization adopt an Atlassian or similar product

• Experience with Forge and Python-based development

• Experience in one or more solution area, such as ITSM, DevOps, Enterprise Strategy and Planning.

It's great if you have, but not required

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experience working with large customers in a consulting or technical expert capacity

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $180,000 - $240,000

Zone B: $162,000 - $216,000

Zone C: $149,400 - $199,200

This role may also be eligible for benefits, bonuses, commissions, and equity.