Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary:

The Account Manager (Health Systems / Payer / Pharmacy) will work directly with the client/s to understand their business needs and challenges,
influence adoption and utilization of our products and services, address business issues, provide reporting to show valuable insights, and
advance planned goals and strategy. In addition, the Account Manager will be responsible for growth, retention, and customer satisfaction
within their client group. They will collaborate with many groups within Surescripts, most notably Sales, Customer Support, Product
Innovation, Data & Analytics, Marketing, & Finance to drive valued results.

Responsibilities:

• Protect, retain, and grow customer base.

• Develop highly effective relationships with customers and solicit feedback to bring back to internal business units.

• Proactively assess client business needs and partner in building a roadmap to address those needs.

• Translate customer business needs into service requirements.

• Ensure customers know the benefits and value of Surescripts products to help drive adoption and utilization of Surescripts products.

• Escalate customer concerns that require intervention from management or other internal business units.

• Apply understanding of customers strategic plans and share with internal partners.

• Identify and manage growth opportunities through lead generation to sales.

• Identify opportunities to increase utilization and adoption of products and services.

• Actively participate in the preparation and design of account reviews with Account Executives to evaluate client demands and product utilization.

• Propose business enhancements to reduce errors, increase routing efficiency, and growth of enablement and utilization of Surescripts products.

• Coordinate pilots and early adoption opportunities with our customers to gain adoption and utilization.

Qualifications:

Basic Requirements:

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in account management and/or customer success experience.

• 3+ years of experience supporting customers in healthcare.

• Experience as the main point of contact for one or more customer accounts with responsibilities of:

• Building relationships with customer accounts. Using a needs-based approach to evaluate how Surescripts can be of service via products & services.

• Driving revenue growth via upselling & a consistent focus on increasing product adoption & utilization.

• Ensuring customer satisfaction, growth, and revenue retention.

• Collaborating across teams.

• Leading meetings with the customer/s.

• Experience working with and being knowledgeable of a complex product suite.

• Experience pulling customer related reports, reviewing and analyzing data for accuracy, and sharing insights.

• Experience using Salesforce.com or another Customer Relationship Management (CRM) tool.

#LI-REMOTE

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like 

You’re an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed. You play at the intersection of creativity and strategy. And while you like big ideas,  you’re also grounded in good data, real market insights and measurable results.
 

What We’re Like

We’re a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We’re storytellers and promoters who ser