Financial Care Counselor - Speech Pathology & Audiology

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

 

 

 

ONSITE POSITION: Monday - Friday (7:30am - 4:30pm)

 

 

 

General Description of Job Class: Performs a variety of specialized tasks involved in verifying insurance eligibility and benefits, obtaining pre-certification and authorization for healthcare services and procedures.  Provides comprehensive financial counseling to patients regarding their healthcare services.  Collects co-payments; deductibles, prepayments and payments on outstanding balances.

 

Required Qualifications at this Level:    
Education:    High School Diploma (minimum), Associate degree in clerical accounting preferred.

Degrees, Licensure, and/or Certification:    None required

Experience:    Minimum of two years experience working in hospital patient access, a physician office or billing and collections; or one year of experience working with the public and an associates’ degree in a healthcare related field or one year working with the public and a Bachelors Degree in a health care related or non-related field.  

Knowledge, Skills and Abilities:

•    Strong verbal and written communication skills mandatory. 
•    Basic PC skills / data entry experience 
•    Medical terminology knowledge 
•    Ability to organize and prioritize.
•    Ability to interact tactfully and courteously with the public.
•    Ability to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.
•    Ability to establish and maintain effective relationships with other personnel.
•    General accounting principles.
•    Ability to understand and interpret insurance carrier guidelines and plans. 
Distinguishing Characteristics of this Level: On occasion overtime or weekend work may be required.  Position may be subject to numerous interruptions. Standing for long periods of time, pushing wheelchairs, walking, lifting and escorting patient are required for this job.

 

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.