Office Administrator - Shoreline Amphitheatre (Seasonal 2025)

Job Summary:

WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Office Duties include but are not limited to:

• Basic secretarial duties, such as answering/returning phone calls, voicemails and emails

• Professional handling of guest complaints, questions, or comments about upcoming and past events

• Management of lost and found items

• Mailing packages/letters out for various departments

• Mail sorting and filing

• Invoice management to include expense tracking, coding & submittal of invoices and communication with Accounts Payable team to ensure prompt payment

• Maintaining visitor & package logs

• Office upkeep such as basic organization, ordering & restocking of supplies and maintaining cleanliness of front office reception and kitchen areas

• Assist with employee inquiries or direct to appropriate manager when needed

• Support to payroll/schedule admin as needed

• Other duties assigned by the General Manager

Event Duties include but are not limited to:

• Deliver exemplary customer service to maintain customer loyalty

• Answer inbound calls and respond to Textline messages to help resolve our customer concerns through analysis to determine the most effective resolution

• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations

• Solicit sales of new or additional services or products

• Confer with customers by telephone or email to provide information about products or services, collect information for the appropriate department manager, or obtain details of complaints

• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. Refer unresolved customer grievances to designated departments for further investigation

• Securely maintain and distribute show day credentials

• Various show day related projects, often including tasks on Microsoft Word, Excel and Power Point

• Interact with and assist with venue staff, third party vendors, and tour staff in a professional manner.

WHAT YOU'LL BRING

• High School Diploma or equivalent

• Familiarity with Microsoft Office Suite

• Attention to detail

• Quality and Accuracy

• Strong relationship building and communication skills

• Ability to work independently, Excellent verbal and written communication skills

HOURLY RATE: $22.00

EQUAL EMPLOYMENT OPPORTUNITY
 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including la