Manager, Program Insights and Effectiveness (Individual Contributor)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

 Position Summary:  

This role partners with program owners and business stakeholders to design high-quality learning solutions and performance support—then uses technology, analytics, and ROI storytelling to demonstrate impact and continuous improvements in the learning experience. You’ll combine instructional design expertise with strong technology fluency across authoring tools, data platforms, and reporting (Articulate Rise/Storyline, Quickbase, PowerBI/Tableau). You will support work that may include Value Stream Design (VSD) inputs, project management coordination, and measurement strategy so stakeholders have clear, decision-ready insight into learning effectiveness and business outcomes. 

You will accomplish this by: 

• Designing and delivering learning solutions built for digital scale 

• Demonstrating strong technology and analytics acumen to make outcomes measurable, visible, and actionable 

• Driving stakeholder partnership and project execution through clear scope, timelines, and progress updates 

A day in the life in this position includes partnering with stakeholders to clarify the business problem, define learning and performance outcomes, and design the right solution (eLearning, performance support, and related assets). You’ll build and maintain learning assets using Articulate Rise/Storyline, and you’ll regularly use tools like Quickbase plus PowerBI/Tableau to structure data, create dashboards, and translate findings into a clear story leaders can act on. You’ll be successful when learning solutions are adopted, easy to maintain, and demonstrably improving workforce readiness and performance outcomes—supported by trusted reporting and credible ROI where appropriate. 

Required Qualifications: 

• 5+ years designing and developing learning solutions with a portfolio of shipped work (e.g., eLearning, toolkits, performance support) 

• Strong working knowledge of PowerBI or Tableau (dashboard creation, visualization choices, interpretation, and iterative improvement) 

• Experience translating business questions into measurable outcomes (KPIs, data sources, definitions, assumptions, and reporting cadence) 

• Experience partnering cross-functionally and delivering work through disciplined project execution (scope, timelines, dependencies, risks) 

• Comfort working with operational/learning systems such as Quickbase (or similar) to support tracking and reporting 

• Willingness to travel up to 10% (as needed) 

Preferred Qualifications:  

• Experience calculating and commun