Senior Implementations Advisor

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Implementations Advisor

About your role:

We’re looking for a Senior Implementations Advisor to lead complex merchant implementations across multiple products and workstreams. In this role, you’ll partner with client stakeholders and internal teams to plan, coordinate, and deliver end-to-end implementations that meet scope, timeline, and quality expectations, while supporting strong client adoption and operational readiness.

What you’ll do:

• Lead end-to-end implementation delivery for merchant fraud products, including discovery, requirements, configuration, testing, implementation, and transition.
• Serve as the primary implementation point of contact for client stakeholders, coordinating deliverables, timelines, risks, and dependencies across workstreams.
• Coordinate cross-functional teams (Product, Engineering, Professional Services, Operations, Risk, Support, and third parties as needed) to drive execution and issue resolution.
• Develop and maintain project artifacts (integrated project plan, RAID log, status reporting, test plans, cutover plan, training/adoption materials).
• Manage product dependencies and sequencing, ensuring readiness criteria are met for each product prior to go-live.
• Validate integration requirements where applicable (e.g., APIs, file exchange, devices, credentials, environments) and coordinate technical activities across merchant and internal teams.
• Lead UAT planning and execution; ensure defects are tracked, prioritized, and resolved in alignment with go-live milestones.
• Manage change control and scope governance; communicate options, impacts, and recommendations to stakeholders.
• Support merchant readiness activities including operational procedures, reporting, reconciliation considerations, and support handoffs.
• Drive continuous improvement by refining implementation playbooks, templates, and best practices for multi-product merchant deployments.
• Mentor junior implementation team members and provide delivery leadership on complex engagements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
• 7+ years of experience in client implementations, onboarding, or professional services in payments, fintech, SaaS, or merchant services.
• Demonstrated experience leading complex, cross-functional, client-facing implementations with multiple stakeholders and dependencies.
• Strong project management skills (planning, risk management, stakeholder management, executive-ready communication).
• Working knowledge of merchant processing concepts (e.g., onboarding, credentials, settlement, reporting, dispute/chargeback basics, devices or integration touchpoints).
• Experience coordinating technical workstreams (APIs/integrations, file formats, testing, environments), even if not hands-on coding.

Experience that would be great to have:

• Experience implementing multiple merchant-facing products in a coordinated program (e.g., gateway + processing + reporting/analytics + disputes tools + device enablement).
• Familiarity with merchant operational workflows (reconciliation, funding/settlement, customer service, exception handling).
• Relevant certifications (PMP, CSM, or equivalent).

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

  

Sponsorship:

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