Senior Director, Technical Delivery Services
AstraZenecaAbout the role
Why This Role Exists:
Evinova operates two distinct technical delivery tracks. eCOA delivery runs at significant scale, spanning study configuration, licensing, translation, and the full lifecycle of regulated clinical trials. SaaS delivery is the growth engine, bringing AI-native study design and portfolio management products to market at pace. Both tracks require clinical rigour, platform fluency, and an absolute intolerance of inefficiency.
This role leads both. The Senior Director, Technical Delivery Services is the single accountable leader for how Evinova deploys, configures, and sustains its products across every engagement. They will set the operating model, own the efficiency agenda, and build automation capability that enables the organisation to grow without growing headcount at the same rate. This is a role with significant organisational scope and direct accountability for delivery quality, compliance, and commercial margin.
Technical Delivery Leadership:
Lead all technical delivery across eCOA and SaaS product lines, owning delivery quality, compliance, and timelines from study start-up through debut and maintenance
Set the delivery operating model across both tracks, defining standards, entry/exit criteria, and governance that scale without linear headcount growth
Drive the organisation toward weeks-not-months eCOA study start-up, deploying automation and repeatable frameworks to compress cycle time while maintaining GxP compliance
Own delivery model decisions: define when a service should be run in-house, automated, or transitioned to a managed service provider, and complete those decisions
eCOA Delivery:
Accountable for configuration, validation, testing, and study maintenance across the eCOA portfolio, ensuring delivery meets quality, timeline, and regulatory commitments
Own the eCOA licensing model: manage relationships with instrument copyright holders, drive licensing efficiency, and scale the process to support growing study volumes
Own translation services for eCOA: lead vendor management, quality governance, and the commercial and operational decisions that determine whether translation is insourced, outsourced, or automated
Define and enforce release governance standards for eCOA, working cross-functionally with Product and Engineering to ensure patient safety controls are embedded in every release cycle
SaaS Technical Delivery:
Build and lead SaaS technical delivery capability from the ground up, covering study design and portfolio management products across all active external engagements and the flagship AZ programme
Define the deployment and onboarding model for SaaS products, including configuration, data integration, UAT management, and hypercare, calibrated to different customer tiers and deployment types
Establish clinical data standards expertise within the SaaS delivery team, ensuring the team can govern conformance, validate model inputs, and support customers through complex data integration challenges
Own the technical resolution of customer concerns and critical delivery issues across SaaS engagements, with
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