Claims Technical Specialist

Provides technical advice, instruction, and authority to claims staff on all complex, high exposure claims within assigned technical specialty. Effectively participates in the development of technical content and implementation of training programs to ensure staff understanding of claims standards, policies, procedures, and processes. Reviews and evaluates the work of claims staff to ensure adherence to standards, procedures, and philosophies, and to improve the overall quality of claims staff and outcomes. Recommends changes in claims practices based on legislative action, court decisions, or other trends in the industry. May manage to settlement a caseload of claims which are complex, unusual, high exposure, and/or precedent-setting.

We're a people-focused business, and we pride ourselves on the promise to deliver efficient and effective services to our customers. At Sentry, we believe people are our competitive advantage. We strive to attract, train, and motivate our employees to keep Sentry as a market leader in our industry. We are committed to hiring people with the potential to excel and are looking for a Claims Technical Specialist to join our highly skilled team in supporting our Personal Lines and Commercial Lines claims units.

What You’ll Do:

As a Claims Technical Specialist, you’ll provide technical advice, instruction, and authority to field claim staff on complex, high exposure claims. This will include coverage advice, authority for settlement, and strategic planning for litigation and settlement. In addition, you’ll:

• Design and implement programs and practices relating to the assigned specialty claim area for use countrywide
• Review and evaluate the work of field claim staff to assure standards, procedures, and overall quality are being maintained
• Provide advice and counsel to other Claim personnel
• Manage to settlement a caseload of claims which are the most complex and unusual, may have significant loss potential, or are precedent-setting
• Review reinsurance files to assure completeness, establishment of proper reserves, and proper filing of notices
• Document and make recommendations on lawsuits against the company
• Review audit results to determine proactive methods to improve results and address deficiencies
• Recommend changes in claim practices based on legislative action, court decisions, or other trends

What it Takes:

• Bachelors Degree or equivalent work experience
• 8+ years of related work experience
• Previous experience sufficient to develop a high degree of technical expertise
• Technical expertise in coverage analysis, claim processes, procedures, and laws
• Thorough understanding of the assigned technical specialization (i.e. Liability, Workers’ Compensation, Property)
• Ability to manage high authority levels and exercise a high degree of evaluation, negotiation, and coverage skill
• Analytical, communication, presentation, and human relations skills
• Insurance coursework (i.e., CPCU, IIA) beneficial.
• Ability to meet the travel requirements of the job

What You'll Receive:

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.

• Generous Paid-Time Off plan for you to enjoy time out of the office.

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.

• Extensive Work-Life Resources to lend a helping hand.

• Sentry Foundation gift matching program to encourage charitable giving.

• Continue your education and career development through Sentry University (SentryU).

About Sentry:

We take great pride in making Forbes’ list of America’s Best Midsize Employers since 2017. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opp