Customer Development Executive

Application Deadline: 15 April 2025

Department: Sales

Employment Type: Permanent - Full Time

Location: Home Based

Description

Great People Work Here 

In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive. 

We're looking for a Customer Development Executive (Sales Account Manager) to develop and implement comprehensive business plans which will accelerate our visibility and value growth across specific Contract Catering and Workplace channels, with tailored in outlet activation plans to enable us to become a leading brand in wellbeing drinks.  

This role is advertised on a home based contract but given the account base, reach and willingness to be in London is key, and there is an expectation to be at our site in Andover (Hampshire) 3 days per month

Key Responsibilities

• Development and implementation of customer plans to target growth from existing and new business opportunities that will deliver improved revenue, profit and brand equity
• Performance grip, forecast accuracy and analysis informing relevant and timely course correction
• Collaborative and trusting customer relationships with selected Regional wholesalers, key end user accounts and National RTM contacts 
• Deliver an improved wellbeing focussed consumer experience in selected OOH Customers
• Deliver creative in outlet activation aligned to the connections strategy to support Twinings well being visibility across all channels
• Developing external relationships, prioritising the most impactful and finding opportunities to connect Twinings and customer strategies
• Driving winning new business and retaining and growing existing contracts, developing a contact  and meeting plan to build customer commitment
• Identifying and implementing relevant exciting customer plans that retain a clear line of sight to the channel’s strategic aims and commercial goals

Skills, Knowledge and Expertise

• Experience within a Customer Development / Sales / Account Management role with food service experience, preferably with managing contract catering or workplace accounts
• High levels of tenacity and perseverance & demonstrates a positive growth mindset
• Commercially capable with a multi-customer view
• Numerate and good understanding of revenue management
• Great at always finding creative new ways
• Comfortable working with ambiguity
• Comfortable operating in a field-based role, travelling to key customer accounts and within good reach of London.  

Benefits

• Yearly bonus based on personal contribution and financial performance 
• Flexible working options 
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays 
• Onsite Gym and Wellbeing Centre 
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more 
• Pension scheme with your contributions matched for up to 10% of your salary 
• Cycle to work scheme 
• SimplyHealth Cash plan 
• Onsite Staff shop and online staff discounts 
• Four week Digital Nomad 
• Opportunity for a variety of marketing leading development opportunities 
• 2 recharge days a year to pause and get back on top and thriving 
• Birthday day off 
• Inspiring connection events in line with our exciting wellbeing vision