Data Center Field Technician - Salisbury, NC

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

This is an on-site role in Salisbury, North Carolina, which includes a unique work shift of Sunday - Wednesday 9:00PM - 7:00AM local time.

Essential Job Functions

• General Services

  • Escort DXC and non-DXC personnel, vendors, and customers within secured and data center spaces per DXC security policies.
  • Provide technical oversight of activities performed during escorted activities.
  • Interface with requestors via phone, email, and instant messaging using DXC tools.
  • Participate in technical change reviews, incident troubleshooting, and web sessions between DXC teams and customers.
  • Escalate and communicate incidents, outages, and failed changes to DXC Leadership and Site Leads.

• Site Access & Security

  • Review and approve data center access requests following DXC policies.
  • Vet visitors according to DXC security policies.
  • Interface with vendors, supplementary service providers, and Telco providers.

• Documentation & Reporting

  • Maintain and create documentation related to site-specific activities.
  • Provide ad hoc reporting and track all work performed in secured spaces.
  • Maintain a daily turnover log of all interactions and work completed.

• Data Center Planning & Inventory Management

  • Support planning for IT equipment installation and removal.
  • Assist in planning space layouts for new device installations and cabling infrastructure.
  • Perform site inspections for equipment assignments and removals.
  • Track, inventory, and physically validate IT equipment, affixing barcode tags.
  • Maintain accuracy of inventory records and perform scheduled audits.
  • Manage shipping, receiving, and loading dock activities, tracking all shipments.
  • Ensure compliance with DXC standards for storage and property removal.

• Service Management & Incident Resolution

  • Support DXC’s service management processes, including ticketing and change approvals.
  • Conduct pre- and post-validation for all planned change work to ensure compliance.
  • Provide root cause analysis reports for failed tasks or preventable incidents.
  • Perform ITIL-related activities, including Incident, Problem, and Change Management.
  • Participate in DXC planning meetings and execute required problem resolution tasks.

• Hands & Eyes Support Services

  • Install and remove IT equipment, including power-down and grounding activities.
  • Perform troubleshooting and device validation, including serial number verification.
  • Execute basic OS loads and software installations.
  • Assist with disaster recovery efforts, system failures, and power interruptions.
  • Perform equipment resets, relay LCD readouts, reseat cables, and verify console errors.

• Cabling Services

  • Install, remove, and manage patch cabling and infrastructure.
  • Test, label, and document all cabling connections according to DXC standards.
  • Perform cable inventory, troubleshooting, and repairs, including fiber cleaning.
  • Track and document all cabling work in DXC tools and databases.

• Media Administration Services

  • Mount, dismount, catalog, and track media assets.
  • Perform inventory management and ensure compliance with DXC policies.
  • Execute media vaulting and tracking, including destruction and offsite storage.
  • Use system consoles for standard tasks, including mounting and unmounting media.

Technical Expertise

• Proficiency in Excel, PowerPoint, Exchange, SharePoint, Teams, Visio, and Microsoft tools.
• Strong knowledge of data center environments, infrastructure, networks, and disaster recovery.
• Familiarity with IT equipment, including servers, network switches, storage, and cabinets.
• Experience using pallet jacks, forklifts, and handling IT hardware safely.
• Knowledge of network and telecommunications protocols and platforms.

Other Qualifications

• Strong organizational, communication (written and verbal), and problem-solving skills.
• Ab