MRA / Medical Reconciliation Assistant 7 on / 7 off

Overview

Shift: 9a-7:30p

Description

• The Medication Reconciliation Assistant (MRA) practices within the health system and works under the supervision of a pharmacist to collect and document the best possible medication list, including the correct drug name, strength, route, and administration frequency for all current prescription and over-the-counter medications.
• The MRA will interview patients, their families, external medical providers/facilities, and/or outpatient pharmacies to confirm the accuracy of the medication list.
• The MRA coordinates corrections to a patient's medication list by notifying physicians and/or pharmacists of updated information.
• The MRA may obtain, add, or correct medication allergy information including the medication name and type of reaction.
• Under the general supervision of a pharmacist, the Medication Reconciliation Assistant is responsible for the collection of the best possible medication list.
• The best possible medication list will include the drug name, strength, route, and frequency of administration for all prescription and over-the-counter medications.
• The process of collecting this information may include interviewing patients, their family members/caregivers, external medical providers/facilities, and outpatient/mail-order pharmacies.
• Additionally, a review of electronic medical records from prior hospital encounters may be needed to collect and/or validate information.
• Upon obtaining the medication list, the MRA is responsible for an accurate documentation of all information in the electronic medical record for the current hospital encounter.
• All corrections or additions to any previously collected medication list will be communicated to the medical provider for appropriate review and action.
• Responds timely to medical providers and patients needs by answering phone calls, receiving and distributing messages, and triaging requests appropriately.
• Understands and implements appropriate time management and prioritization of tasks ensuring timely and safe patient care.
• Participates in quality improvements projects to enhance the techniques and processes used to capture the best possible medication list.
• Collects, analyzes, and presents data to internal and external committees/associations relative to work processes and procedures associated with quality improvement projects.
• Creates, revises, and/or presents educational materials to providers, nurses, ancillary staff, and new employees to improve patient safety and quality of care.
• Trains new employees on medication history standard workflow.
• Participates in committees and initiatives relative to the advancement of the Medication Reconciliation Program.
• Serves as a liaison between the Medication Reconciliation Team and the hospital clinical staff to enhance interdisciplinary communication surrounding the processes involved in gathering the best possible medication history.
• Provides support to less experienced technicians and assists in the training of new personnel.
• Orients and trains new personnel.
• Acts as a resource for less experienced staff, providing guidance for medication history collection.
• May complete and sign off on Orientation Documentation Check Lists.
• Follows and implements Emory Healthcare PLEDGE and care transformational model in all activities and interactions.
• Demonstrates teamwork, recognizes peers, and contributes to continuous quality improvement initiatives.
• Embraces change in a dynamic work environment.
• Appropriately reports safety concerns and/or forwards opportunities to appropriate pharmacy personnel.
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Completes all required training and competency assessments in a timely fashion.
• Attends educational in-services as appropriate.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Two years of college.
• Successful completion of an ASHP-accredited technician training program and current certification by passing the CPhT national exam or currently enrolled in accredited School of Pharmacy with current Georgia Pharmacy Intern license is required.
• Must have 2 years of experience as a Pharmacy Technician.
• Combination of education and/or experience may be considered in lieu of college requirement.
• Current Registration with the Georgia Board of Pharmacy.
• Must maintain certification and registration through entire length of employment.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday