Customer Service Manager

Are you eager for an exciting new onsite challenge? Knape & Vogt is searching for a dynamic Customer Service Manager to join our industry leading team. Lead and inspire our customer service team to deliver exceptional support. Enjoy excellent pay and incentives at a company where your skills will be recognized and rewarded!

Company Overview:

Knape & Vogt Manufacturing Company is a 125-year-old company based in Grand Rapids. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics, and storage-related components for original equipment manufacturers, specialty distributors, hardware chains, and major home centers.

What’s In It For You:

• Benefits including Medical/Dental/Vision plus many more starting Day 1
• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do:

• Lead and manage a diverse group of Customer Service team members
• The ability to drive change and adopt a fast and effective pace
• Ensure all purchase orders, inquiries, complaints, returns, and credits are processed in a timely and accurate manner and in accordance with customer service level agreements (SLA)
• Effectively and efficiently manage all customer price holds to resolution in collaboration with the Pricing Analyst and sales leadership
• Partner cross-functionally with sales, Planning, and Purchasing teams to ensure cohesive product and customer service
• Coach and develop others to ensure organizational success

What Will You Bring:

• At least 5 years of experience in leading a Customer Service team
• Bachelor's Degree in Business Administration, Business Management, related field, or demonstrated working experience in Customer Service Management
• Proficiency in Microsoft Office Suite, experience with ERP systems, order management systems customer relations management (CRM) systems, customer portals and Electronic Data Interchange
• The ability and willingness to work fully onsite 5 days a week