Customer Service Representative

Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

This position answers all incoming/outgoing calls, setting up new claims, providing status of claims that are in process and answering questions about travel protection plans. Position also includes corresponding with customers via email inquiries.

Principal Duties and Responsibilities:

• Answer inbound calls and automated call backs, assisting clients with claims status requests, setting up new claims, etc.

• Make outgoing calls following up on existing claims that are in process or contacting the passenger with claims outcome decisions.

• Verify/update mailing address on returned mail to resend correspondence to passengers.

• Receive new claim mail from tour operators/travel agents to set-up new claims.

• Provide information on travel protection plans to travel agents or directly to passengers.

• Documents all interactions with passengers.

• Performs other duties as assigned.

Required / Desired Knowledge, Experiences and Skills:

• Prior customer service experience.

• Must have the ability to work any shift during hours of operation to include weekends, evenings and holidays.

• Excellent customer service skills.

• Ability to focus and pay attention to detail.

• Good organizational skills.

• Good verbal and written communication skills.

• Ability to multi-task.

• Advanced computer skills in Microsoft Word & Excel.

• Strong self-starter with the ability to work with minimal supervision.

• Excellent critical thinking and decision-making skills.

• Ability to work as a part of a team as well as individually.

• Experience in an insurance office setting helpful.

Education/Certifications:

• High School Diploma or equivalent required.

Where you’ll be doing it.

This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week after the successful completion of a 90-day on site training period.

When you’ll be doing it.

This department is a 7 day per week operation and shifts/hours may vary. Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

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