Automotive Claims Specialist Arbitrator II (Manheim)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That’s how you can make an impact here at Cox. 

We’re hiring an Automotive Claims Specialist II to join our vehicle operations team at Cox Automotive. In this role, you’ll be at the forefront of resolving customer concerns in the fast-paced world of vehicle purchases. You’ll dive into the heart of the matter as you research claims, assess repair costs and skillfully negotiate adjustments. 

Buckle up as we break down what this role is all about. 

What’s In It for You?  

 Here’s a sneak peek at the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans.  

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.  

• Comprehensive healthcare coverage from day one, with multiple options for individuals and families.  

• Generous 401(k) retirement plans a company match.  

• Professional development and continuing education opportunities.  

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.  

• Extra perks like pet insurance, employee discounts and much more. 

Check out all our benefits.  

 

What You’ll Do  

You’ll navigate buyer-seller interactions, collaborating with internal team and external partners to orchestrate the return of vehicles for meticulous inspections. Here’s more on what that’ll look like: 

• Review customer claims to verify that they meet Manheim's National Arbitration policies and account-specific guidelines. 

• Investigates cases with increasing complexity that allow for less prescriptive decision-making and require infrequent involvement from senior staff (e.g., more complex condition report claims, fraud claims, mechanical, structural, or history claims such as odometer, title brands, etc.). 

• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact-finding and investigative phases. 

• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution. 

• Uses appropriate le