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Lead Venue Technician - Tysons Opening Team Manager
Level99United Statesfull_timeVerifiedPosted 7 May 2025
About the role
WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Level99 Tysons, VA - opening in 2025!
The Lead Venue Tech (“Lead Tech”) leads the effort to ensure a best-in-class gameplay experience for Level99 guests. A Lead Tech is responsible for maintenance, repair, improvement, and replacement of the Level99 attractions and facilities, using internal and external resources. A Lead Tech works in the trenches, hands-on, to troubleshoot, repair, and update guest experiences. This is a “working” managerial role, with the Lead Tech responsible for managing and organizing the work, as well as delegating and implementing solutions. A Lead Tech is passionate about getting the details right, meeting guest needs before being asked, and advancing the Level99 brand. A Level99 Lead Tech has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though s/he is the Owner and Operator of their venue.
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Level99 Tysons, VA - opening in 2025!
The Lead Venue Tech (“Lead Tech”) leads the effort to ensure a best-in-class gameplay experience for Level99 guests. A Lead Tech is responsible for maintenance, repair, improvement, and replacement of the Level99 attractions and facilities, using internal and external resources. A Lead Tech works in the trenches, hands-on, to troubleshoot, repair, and update guest experiences. This is a “working” managerial role, with the Lead Tech responsible for managing and organizing the work, as well as delegating and implementing solutions. A Lead Tech is passionate about getting the details right, meeting guest needs before being asked, and advancing the Level99 brand. A Level99 Lead Tech has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though s/he is the Owner and Operator of their venue.
RESPONSIBILITIES
- Troubleshoot electro-mechanical systems and sets
- Repair and maintain attractions elements and the overall facilities, using skills/techniques that include:
- Expert craftsmanship in a variety of materials including wood, metal, plastics, etc.
- Painting, surfacing, and refinishing, including decorative and scenic elements
- Practical wiring of electro-mechanical devices and systems
- Troubleshooting of PCs, networks, micro-controllers, and other electronic equipment
- Maintain up to date knowledge in the safe and efficient use of all relevant shop tools
- Study and interpret shop drawings, sketches, wiring diagrams, and other design documents
- Keep individual workspaces, and the building as a whole, clean, organized, and efficient
- Prioritize personal safety and the safety of coworkers and guests in the day-to-day execution of duties
- Occasionally attend and contribute to design and planning meetings
- Complete administrative tasks associated with a successful professional role including:
- Scheduling/timesheet management/cost reporting, documenting costs, and maintaining a prioritized list of tasks
- Identify and interface with external contractors and suppliers to complete maintenance and improvement tasks
- Write, update, and maintain necessary written protocols, manuals, documentation, and procedures to ensure the proper, efficient, and safe operation of the attractions and the facility as a whole
- Acts and the primary liaison between the venue techs and operations team maintaining a sense of ownership for the venue
- Demonstrate wise and perceptive people performance management skills with high emotional intelligence and the ability to identify talent and develop other tech team members to rise to their full potential, giving timely, honest, ongoing coaching and feedback through one on ones and performance appraisals.
- Display skill in leading and navigating hard conversations and show skill, grace, maturity, and decisiveness in relationships with subordinates and co-workers
- Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, graphic design, and display standards, as well as environmental cleanliness and organization
- Lead team members by example through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
- Ensure guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guests’ health and welfare and driving immed
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