Jobs and Careers
AP
Senior Vice President, Client Services
Apply DigitalUnited States, United Statesfull_timeVerifiedPosted 16 May 2025
About the role
ABOUT APPLY DIGITAL
Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful, and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Continental United States and able to collaborate with teams based in ET & PT (Eastern and Pacific Timezone)
THE ROLE:
Apply Digital is seeking a Senior Vice President of Client Services to spearhead our mission in delivering exceptional digital solutions and fostering strategic partnerships with key clients, driving both digital transformation and business growth. This role is ideal for a candidate who not only has a profound passion for digital innovation but also possesses the experience and insight to foster meaningful, long-term relationships with high-level stakeholders. The ideal candidate will lead with a vision that aligns with our core values of innovation, collaboration, and client-centricity, ensuring our team delivers cutting-edge solutions that exceed client expectations.
RESPONSIBILITIES:
Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful, and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Continental United States and able to collaborate with teams based in ET & PT (Eastern and Pacific Timezone)
THE ROLE:
Apply Digital is seeking a Senior Vice President of Client Services to spearhead our mission in delivering exceptional digital solutions and fostering strategic partnerships with key clients, driving both digital transformation and business growth. This role is ideal for a candidate who not only has a profound passion for digital innovation but also possesses the experience and insight to foster meaningful, long-term relationships with high-level stakeholders. The ideal candidate will lead with a vision that aligns with our core values of innovation, collaboration, and client-centricity, ensuring our team delivers cutting-edge solutions that exceed client expectations.
RESPONSIBILITIES:
Business Development & Strategic Partnerships:
- Drive growth and transformation efforts amongst existing clients.
- Collaborate closely with sales, client services, and client delivery teams to support business development efforts and ensure solutions align with client and market demands.
- Build and foster strategic partnerships with industry leaders, technology vendors, and academic institutions to stay ahead of technological advancements.
Client Engagement & Growth Strategy:
- Establish the company as a strategic partner and trusted advisor to senior clients, guiding them through their digital transformation journeys.
- Lead and oversee all Client Partners and Client Directors, aligning team efforts with the company's strategic goals and client satisfaction metrics.
- Take accountability for expansion revenue by identifying and capitalizing on opportunities to grow the client base and increase market share.
- Set ambitious growth targets and devise strategies to meet them through effective leadership and account management.
- Develop and execute actionable client account plans focused on driving organic growth and supporting regional expansion objectives.
Operational Excellence & Team Leadership:
- Foster strong, collaborative relationships both within the team and across client accounts, ensuring seamless communication and project execution.
- Cultivate a culture of excellence within the Client Services team. Promote continuous learning, and professional development to enhance service delivery and client satisfaction.
- Lead, mentor, and develop a multidisciplinary team, fostering an environment of creativity, collaboration, and technical excellence.
- Implement robust KPIs and performance metrics to measure the success of client services initiatives, ensuring alignment with business objectives and client needs.
Innovation & Technology Integration:
- Lead the adoption of innovative digital solutions and practices in cli
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