Director of Care Management and Patient Placement Center

Summary:

The Director is accountable for the implementation of the case management program for Hospital Galveston as well as the Patient Placement Center. Provides leadership and direction for the department, ensuring that the mission, goals and operations of Hospital Galveston are provided in a timely, accurate, creative and cost effective manner. Jointly accountable with healthcare leaders throughout the enterprise of Correctional Managed Care and Hospital Galveston for achieving the mission of Hospital Galveston.  The components and roles of the case management program consist of the following: patient throughput, care facilitation, case management, and discharge planning.  The components and roles of the patient placement center will be to coordinate timely and efficient bed assignments and transfer of patients from referring facilities to appropriate levels of care within the hospital. 

Scope: Care Management (Inpatient, Outpatient and Holdover) and Patient Placement Center for Hospital Galveston. 

Responsibilities:

• Establishes, implements, and evaluates a written strategic plan for the department that takes into account internal and external factors.

• Plans, directs and supervises all aspects of the case management program and patient placement center.  

• Facilitates growth and development of the case management program and patient placement center consistent with enterprise-wide philosophy and in response to the dynamic nature of the healthcare environment through benchmarking for best practices, networking, quality management, and other activities as needed.

• Responsible for 24/7 operations including staffing, quality assurance, compliance, data analytics and reporting, financial management and ensuring operations function in a manager that complies with standards of practice.  

• Responsible for developing and leading a high-performance team of “system thinkers” who incorporate leadership principles and vision in performing the functions of case management.

• Responsible for departmental personnel functions, e.g., coaching, disciplinary action, hiring, on-boarding, and performance management, including performance reviews for staff in the department.

• Establishes, manages, and constantly evaluates staffing levels, assignments, skills, learning needs, deployment and professional development of staff.

• Creates stable and reliable processes to anticipate and address specific situations within the department and between the department and other departments and agencies.

• Responsible for developing and managing the department’s approved operational budget.

• Participates in the determination and definition of the Care Management Dashboard, using data to better understand strengths and weaknesses of the hospital and department, and to determine needs, decisions, and strategies.

• Responsible for identifying and achieving optimal targeted financial outcomes via the inpatient case management process.

• Uses data to drive decisions, plan, and implement performance improvement strategies for care management.

• Partners with the Physician Advisor(s) for effective relationships with physicians, services, specialties, etc.

• Develops structures and processes to facilitate participation by physicians, physical therapists, clergy, social work, and other health professionals in multidisciplinary care planning, care delivery, and discharge planning.

• Responsible for overseeing the education of physicians, managers, staff, and patients related to the case management process. Participates in this evolutionary process by constantly identifying future needs of Hospital Galveston.