JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

AV Production Engineer

What this job involves:

As an AV Production Engineer at JLL, you'll be at the forefront of delivering exceptional audiovisual experiences that enable seamless communication and collaboration across our global operations. This role combines technical expertise with creative problem-solving as you operate, maintain, and upgrade video conferencing equipment and infrastructure that powers everything from executive presentations to large-scale corporate events. You'll work closely with stakeholders across the organization to understand their needs and translate them into robust technical solutions, managing video conferences for both internal and external meetings while ensuring maximum uptime and adherence to defined service level agreements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll play a vital part in ensuring our technology infrastructure supports that vision. You'll troubleshoot complex technical challenges in real-time, collaborate with third-party vendors to perform root cause analysis, and mentor team members to elevate the entire team's capabilities. What sets JLL apart is our culture of collaboration, locally and across the globe, and this position offers the opportunity to work with state-of-the-art equipment and emerging technologies while making a meaningful impact. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for someone passionate about both technology and operational excellence.

What your day-to-day will look like:

• Operate and manage audiovisual equipment for corporate events, meetings, webcasts, and video conferences, ensuring flawless execution and professional-quality output across all productions

• Troubleshoot and resolve video conferencing and event service incidents in real-time, including hardware and software issues, adapting quickly to technical challenges in live production environments

• Maintain and upgrade video conferencing equipment and infrastructure, performing routine audits, testing, and equipment inventory management to ensure optimal system performance and maximum uptime

• Work with digital mixers for live sound production, video switchers, digital camera equipment, Clear Com audio devices, multi-channel lighting boards including presets, and various video and audio peripherals

• Collaborate with third-party vendors to troubleshoot complex issues, perform root cause analysis, and coordinate technical solutions while adhering to defined SLAs and processes

• Produce comprehensive Run of Show documents, attendance reports, IT equipment readiness checklists, and other essential materials for audio video production planning and execution

• Manage multiple concurrent projects and deadlines, prioritizing competing demands while maintaining clear communication with end users, executives, IT teams, and management stakeholders

• Mentor and train team members on best practices, technical procedures, and emerging technologies to build capabilities and promote consistency across the organization

• Stay current with video infrastructure, endpoint equipment, networking protocols, and industry-standard platforms to continuously improve service delivery and recommend innovative solutions

Required qualifications:

• Bachelor's degree in Audio/Visual Production, Broadcasting, Computer Science, Information Systems, or related field, or equivalent practical experience in professional AV environments

• 8+ years of hands-on experience operating and troubleshooting professional audiovisual equipment in corporate, broadcast, or event production settings

• Advanced technical knowledge of video conferencing systems, digital mixers, video switchers, cameras, microphones, projectors, monitors, and associated infrastructure components

• Demonstrated ability to troubleshoot complex hardware and software issues under pressure and implement effective solutions while adhering to SLAs and maximizing uptime

• Strong working knowledge of video infrastructure, endpoint eq