FLUIDCARE Engineer

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Position Summary:

Track and monitor actions and results of on-site technical process and product improvement initiatives designed by technical group to achieve customer savings for multiple sites. Directly responsible for implementing project charter and action, managing resources, setting timelines, identifying/closing gaps in schedules, communicating status and ensuring the project achieves desired goals.

Job Accountabilities:

• Has working knowledge of customer products and processes and seeks opportunities for improving the customer’s processes and their application of Quaker Houghton products.. Knows how and when products and services are used. Interact with customer’s productions and technical personnel and suppliers.
• Project management - correctly identify the requirement of work to be undertaken as per the project outline and assess the benefit to the business. Develop project plan to include actions and deliverables associated with Quaker Houghton product penetration and process related cost savings and maintain the project database.
• Provide technical advice to new and existing customers on the proper selection, use and application of Quaker Houghton products. Aid in developing business cases, best practice replication and associated metrics.
• Conduct on-site surveys of key target accounts to determine fitness-for-use and suitability of Quaker Houghton products and demonstrate as part of the selling process. Program and Site Managers to launch new HFC programs advise on engineering/equipment options. Interface with equipment suppliers and other co-suppliers to develop the best application techniques and procedures for Quaker Houghton products.
• Acquire, record and analyze process and usage data. Able to recognize and explain the quantifiable benefits of a service or product performance. Report and interpret all results and usage on a daily basis, via report generation; completes corrective action, following proper guidelines.
• Lead and conduct meetings, anticipate customer requests and needs, deliver concise next steps after reviewing value proposition and best practices.
• Implement and follow safety protocols, perform pretask plan and all preoperation inspections.
• Provide troubleshooting support to customers including on-site visits as needed. Establish best practices and standards for execution by customers and/or site employees.
• Manage the start-up of new customers through transfer of knowledge, training, hands-on demonstrations and on-going monitoring and auditing
• Provide support to Quaker Houghton research and product development personnel, marketing and management based upon field observations, customer need analysis, data collection and competitive intelligence.
• Audit new Quaker Houghton program opportunities and write-up projects to include in the value proposition working within parameters of the company’s operations and EHS procedures and specific project requirements. When applicable, understand change of management and risk management protocols.
• May provide support to Program and Site Managers with respect to vacations or absences.

Work Environment:

Work in an office environment and in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.
Ensure a safety mindset throughout designated area of responsibility.
Maintain the highest EHS standards while at a customer’s site.
Travel: 50-60% to sites (OH, MI, Canada)