Senior ServiceNow Systems Administrator

Company Description

This position can be based 100% remotely anywhere in the United States.  

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

Team

ServiceNow Platform Administration team is a team of talented and energetic individuals. The team works closely with application developers, product owners, and project managers to maintain ServiceNow internal instances. The team focuses on Automation to reduce manual efforts. We also work closely with engineering development to introduce Innovative platform solutions for complex business problems.

Please Note
 “This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Minimum Three years on Green card OR US Citizen will be required for this role.” 

• Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
• Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
•  Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
•  Assists in the maintenance and administration of user profiles including groups and role management
•  Develops procedures and scripts for monitoring and automation of manual processes
•  Engage with product engineering and support teams to troubleshoot issues and any planned activities
•  Follow ITSM processes for Incident, Request and Change management process
•  Maintain system documentation for configuration and troubleshooting of known issues
•  Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
•  Come up with best practices for Admin operations and enhancements based on lessons learned
•  Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
•  Co-ordinates and executes Go-Live activities
•  Follows SOX controls and helps collect data for periodic review
•  Support requirement during off hours and weekend support, when required.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in Computer Science or a related field, or equivalent years of work experience.
• 5+ years of information technology industry experience, with 2+ years of experience working on the ServiceNow platform and technologies add advantage.
• Must have good knowledge of JavaScript libraries.
• Experience with Java, MySQL, LINUX & Splunk is a plus.
• Good understanding and work experience in Web services, SOAP, email, etc.
• Good verbal and written communication skills, with the ability to work with both technical and