Customer Service Analyst - North Wales, PA

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

As a part of the world class Customer Service Department, the Trade Account Analyst is responsible for cultivating and maintaining favorable contacts with assigned customer accounts at all levels of the customer’s organization. Trade Account Analyst may be partnered with an outside sales representative to build relationships at multiple levels within the accounts to maximize the efficiency of processes. The Trade Account Analyst works under minimal supervision, in accordance with established procedures and reports directly to the Customer Operations Director. 

How you’ll spend your day

• Take ownership of all customer service account duties
• Provide regular and ad hoc reports as needed
• Enter orders manually when electronic order services cannot process them due to complex discounts, special purchases, or regulations; attach fax images to orders in the system (e.g., SAP)
• Provide recommendations for effective service
• Collaborate with the outside sales team as necessary to ensure customer service success
• Act as a liaison between sales, distribution, quality, marketing, medical affairs, regulatory affairs, legal, contracting, finance, and customers to facilitate effective cross-functional communication
• Ensure accurate and complete documentation
• Process claims 
• Assist in training new employees and facilitate training for other departments or units as required
• Participate in special projects, supporting the team through research, tracking, schedule coordination, internal reports, system testing, and other assigned activities
• Ensure lot level or supply allocation is managed for internal teams or customer requirements
• Participate in product launches
• Perform other duties as assigned by management or as required by business needs
• Adhere to Teva's Safety, Health, and Environmental policies and procedures

Your experience and qualifications

Required:

• Bachelor’s Degree
• At least one year of order management/customer service experience

 

Preferred:

• Pharmaceutical or manufacturing industry experience
• Experience with SAP, Oracle and/or other ERP systems
• Specialized or technical knowledge: licenses, REMS certifications 
• Proficient in MS Office programs (e.g., Excel, Word, and PowerPoint)

 

Functional Knowledge and Skills:

• Excellent interpersonal skills; ability to establish rapport with others and accomplish team tasks
• Ability to interact effectively with all levels of an organization
• Ability and willingness to support business initiatives requiring after-hours work, weekends, and company holidays, as needed
• Ability to work under pressure on multiple assignments
• Ability to perform general administrative office duties (e.g., filing, faxing, sending packages via 3rd party)

Enjoy a more rewarding choice

We offer a competitive benefits package, including Medical, Dental, Vision, and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, 13 paid Holidays, 6% match on the 401(k), Employee Stock Purchase Plan, and Tuition Assistance.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnan