Barista

Positions   1 Band / Grade   D2 Salary   £27,025 per annum Contract Type   Fixed Term Contract Length   1 Year Working Pattern   Full Time Location   On-site (Parliamentary Estate) Leave entitlement   Starting at 30 days per annum, pro-rata Closing Date  

31st December 2024 at 23:55

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Please note: this is an ongoing recruitment campaign. 

House of Commons 

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.  

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. 

Staff Benefits  

In addition to your salary, we offer an attractive range of benefits including:   

• 30 days’ annual leave (increasing to 35 days after first full leave year).  
• Civil Service pension with an average employer contribution of 28.97%.  
• Access to training and development.  
• Flexible working.  
• Interest free season ticket loan and bicycle loan.

Introduction  

The Customer Experience and Service Delivery team delivers integrated facilities management services to ensure a comfortable, safe, and efficient environment for MPs, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

Catering Services sits within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

The Role  

This is a great opportunity for a customer focused individual to join a thriving team within a busy coffee bar, right in the heart of the Parliamentary community.  We want to inspire our customers to love great coffee. We are all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers.

We are looking for an enthusiastic individual to deliver the perfect cup of coffee to every customer; to provide exceptional care and give a polished and professional service, exceeding our customers’ needs and expectations.

Some of the responsibilities for this role include: 

• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Interact with customers, assess customers’ needs and references, and take orders. Respond promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products with a positive suggestive sales approach when appropriate.

• Maintain an up-to-date working knowledge of the product offering and daily specials, including allergen information. Demonstrate product knowledge by advising the customer/answering queries, explaining how products are made.

 

Skills and Experience  

To be successful in this role you will demonstrate: 

• Experience