Customer Operations Manager

Do work that matters. 

At AlertMedia, everything we do supports our mission:  to save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our values which reflect our view on what’s important and what’s right include:  We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.  

As the Customer Operations Manager, you’ll create innovative and adaptable systems to impact customer account usage, expansion, and retention. You will work cross-functionally across the entire business to provide data-driven customer insights.  

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!  

Who you are: 

You are a revenue operations professional who’s passionate about helping customer success teams achieve their goals. You thrive in a fast-paced environment and are comfortable creating an overall strategy as well as hands-on execution. You have a roll-up-your-sleeves approach with a willingness to support the team and business.  

What you get to do every day: 

• Manage the technical aspects of all key customer success systems (Salesforce, Salesforce Communities, Outreach, Marketo, and more) used to generate, distribute, and report on leads.  
• Create and maintain reports that measure customer activities, account analysis, and team effectiveness. Make recommendations to stakeholders based on this analysis.  
• Consistently optimize customer success processes and technologies through automations and integrations.  
• Ensure data quality within the customer database.  
• Evaluate new technologies to improve customer success performance.   
• Collaborate closely with other members of the revenue operations team to ensure optimal processes & practices throughout the customer lifecycle.  

What you bring to the role: 

• 3+ years of customer success, sales, or revenue operations experience preferred   
• Proficiency in Salesforce and understanding of marketing automation systems  (Marketo or other)
• Strong analytical skills and proficiency in Microsoft Excel   
• A strong passion for serving and understanding customers  
• Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" marketing duties as needed to support the team and business  
• Must be located in the Austin, TX area or willing to relocate  

Why you’ll love working at AlertMedia: 

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 6 years in a row and numerous other awards 
• Access to brand new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 

About AlertMedia: 

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.   

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit