Operations Team Lead- Driver Lifecycle

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The Operations Team Lead is responsible for managing the entire driver lifecycle, covering acquisition, activation, retention, and reactivation. Acting as the right-hand person to the Senior Operations Specialist, the Operations Team Leader will transform strategic insights into actionable plans, leading their implementation with the support of an Operations Coordinator (OC) and an outsourced team. You will collaborate closely with other members of the Supply Growth team, as well as Operations, Marketing, Central Ops & Growth Analytics. The OTL will play a key role in optimizing processes, driving operational performance, and embodying Bolt’s values as a brand ambassador.

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<title>About us</title>

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With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.
We’re on a mission to make cities for people, not cars, and we need you to make it happen!

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<title>About us</title>

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As Bolt continues to expand its ride-hailing business, we are looking for an Operations Team Lead (OTL).
This role is at the core of our operations, focusing on transforming strategic insights into actionable plans while managing the driver lifecycle. You will be working closely with a team and collaborating across departments to optimize processes, improve performance, and drive growth in Bolt's marketplace.

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<title>Your daily adventures will include:</title>

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<point> Organize and optimize the workload of the OC team to ensure high-quality outputs and maximum impact. </point>
<point> Distribute relevant information effectively, ensuring all team members understand the context before discussing actions. </point>
<point> Manage outsourced and remote teams, defining productivity and performance indicators, and continuously evaluating their effectiveness. </point>
<point> Provide feedback, recognize individual achievements, and empower team members to take on more responsibilities. </point>
<point> Foster a collaborative environment, encouraging team input and involvement in decision-making processes. </point>
<point> Identify and address learning needs, collaborating with senior management to find suitable solutions. </point>

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<title>About you:</title>

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<point> 3-4 years of experience in operations or process management, ideally within the ride-hailing or logistics industry. </point>
<point> Strong sense of ownership and a hands-on approach to tasks. </point>
<point> Motivation to solve problems creatively and efficiently. </point>
<point> Excellent communication skills in English and French. </point>
<point> Willingness to develop leadership skills and ability to manage and motivate a team. </point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

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