Customer Service Officer - Outpatient Central (527612)

The role:

• Provide efficient administrative and clerical support to a unit/department/service, including word processing, spreadsheet, database and e-mail services.
• Undertake telephone and reception duties as required and ensure the prompt, sensitive and confidential handling of enquiries and routine matters.
• Maintain client records, both electronic and paper-based, and maintain and review an effective filing system, including archiving, that ensures the confidentiality and safe keeping of client files.
• Ensure an efficient flow of information to and from the unit/department/service, prepare basic correspondence and assist senior staff in preparing documents such as reports, policies and responses to requests for information.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The Outpatient Central Services Team:

• The Outpatient Transformation Program has been established to implement improvements identified in the four-year strategy: Transforming Outpatient Services 2022-2026. The strategies aim to ensure that Tasmanians receive best practice and contemporary outpatient services within clinically appropriate time frames, regardless of where they live.

• Outpatient Central Services is a small, dynamic team that are supporting consistency, streamlining business processes and reducing delays for public outpatient services throughout Tasmania.  Outpatient Central Services makes the best use of our people, processes and technology to deliver efficient and consumer centred outpatient administrative services.

• Outpatient Central Services will provide increased efficiencies using contemporary practice management and call centre principles to improve outpatient processes and enhance administrative workflows for outpatient administrative tasks including referral management, waitlist auditing, appointment confirmations and data cleansing activities.

Details of Appointment

Permanent, full time, day worker position working 76 hours per fortnight, commencing as soon as possible. 

*notwithstanding hours to be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Location: Hobart, Tasmania

Salary: $64,125 - $68,925 per annum + 11.5% superannuation 

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

• crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty

1. Identification check
2. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• 527612 Customer Services Officer Band 2 (Oct 2024) CSU.docx

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• De