Regional Head of Travel, Health, IT & Cyber (THIC)

<p></p><p>Present in more than 190 countries, with 12,000 employees and €5.8 billion in business activity, Redion is the world leader in employee benefits and the second-largest provider of assistance and travel insurance services.</p><p>We support millions of people worldwide through simple, seamless and accessible solutions across protection, health, mobility and assistance.</p><p>Technology and Artificial Intelligence are at the core of our development, enhancing customer experience while valuing human expertise.</p><p>Our values: Care, Collaboration, Agility, Reliability and Expertise guide our actions every day.</p><p>Joining Redion means contributing to a fast-growing global platform within an agile and international environment, while making a tangible impact.</p><p><strong>Our ambition: to become the world's leading Care partner.</strong><br><strong>Always ready. Always on.</strong></p><p></p><br>Jobomschrijving<br><p></p><p>As a <strong>Regional Head of Travel, Health, IT &amp; Cyber</strong>, you will directly contribute to ensuring the performance, governance, and continuous improvement of operations across Northern Europe.</p><p>Within the Operations department, you will work in a <strong>multi-country, transformational and operational environment</strong>, driving excellence in service delivery while shaping the future of our Travel, Health, IT &amp; Cyber activities.</p><p><strong>YOUR RESPONSIBILITIES</strong></p><ul><li>Define and execute the regional operational strategy aligned with business objectives</li><li>Drive operational performance by managing KPIs, optimizing processes, and controlling costs</li><li>Ensure high-quality service delivery and customer satisfaction across all operations</li><li>Lead and develop multi-country teams, fostering collaboration and accountability</li><li>Manage key stakeholders and governance across Operations, IT, HR, Finance, and Business Lines</li><li>Drive transformation initiatives, including digitalization, automation, and continuous improvement</li><li>Build capabilities and develop talent across the region</li></ul><p></p> <ul><li><strong>Education:</strong> Master’s degree in Business Administration, Engineering, or a related field</li><li><strong>Experience:</strong> You have 5 years of experience in operations, including senior leadership roles, ideally within medical assistance, healthcare, or service environments</li><li><strong>Skills:</strong> Operational management, process optimization, performance management, transformation and digitalization expertise</li><li><strong>Languages:</strong> Fluent in English (C1); additional NE Unit languages are an asset (Dutch, French, German, Italian,)</li><li><strong>Soft skills:</strong> Strong leadership, strategic thinking with hands-on execution, stakeholder management, analytical mindset, adaptability and resilience</li></ul>