Bilingual Customer Service Account Coordinator (English/Spanish) - Parts

Overview

The Bilingual Spanish/English Customer Service Account Coordinator position will act as the point of contact for US and LATAM customers to facilitate the process of field replacement parts orders. Consisting of resolving product problems by clarifying the customers’ issues, determining the cause, selecting and explaining the best solution to solve the issue, and then following up to ensure a resolution.

Responsibilities

• Responsible for handling incoming and outgoing parts calls from global partners, consisting of parts and product and applicable technical information in which the daily call volume could exceed 100.
• Check open order ship status.
• Quote parts pricing and shipping lead times.
• Process of parts orders from phone, fax or email.
• Participate in cross functional teams.
• Regular and reliable attendance in the office is required.
• Reading, writing and speaking in both fluent Spanish and English
• This position requires work to be performed on-site at our corporate office and does not provide for working from home offices, except one day per week.

Qualifications

• High School diploma or general education degree (GED) required.
• College degree strongly preferred.
• Must be fluent in English and Spanish, both written and verbal.
• One or more years of related customer service experience required.
• Applicants must possess strong communication skills, both verbal and written.
• Must be able to multitask and possess strong organizational skills.
• Willing to work in a fast-paced work environment where daily call volume could exceed 100.
• Previous parts and cabinetry knowledge, preferred. 
• JDE, Parts Inquiry and Microsoft Office Applications experience, preferred.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.