Hotline & Live Chat Customer Service

Hotline & Live Chat Customer ServiceFrankfurtResponsibilitiesLevel 1 – Customer Support Representative - Be the friendly first point of contact for our customers via hotline & live chat - Answer questions about orders, delivery, and our products - Provide guidance on basic product usage and accessories - Ensure customer requests are documented and followed up with solutions - Deliver fast, professional, and caring support that makes customers smile Level 2 – Technical Support / Service Engineer - Handle all Level 1 responsibilities – plus more! - Dive deep into technical troubleshooting, including log file analysis - Work closely with our development team to solve issues and improve products - Provide training and advice on advanced technical topics - Share insights with our HQ in China to boost service & product quality - Shape the future of our service processes with your own ideasQualificationsLanguages - Fluent German (written & spoken) - Solid English skills - Bonus points if you know Chinese! Qualifications - Level 1: Customer-focused, organized, and eager to learn – career changers welcome! - Level 2: Technical training or experience (IT, mechatronics, electrical engineering, etc.), ideally with support or e-commerce background. Analytical and problem-solving mindset is key. Personality - Friendly, solution-oriented, and service-driven - A true team player who can also work independentlyApply