Project Manager I

The Project Manager I (PM) supports the successful delivery of small to moderately complex projects and business initiatives by applying established project management practices, tools, and governance standards. Serving within the Business Transformation Office (BTO), this individual partners with business leaders, subject matter experts, and project team members to plan, coordinate, monitor, and deliver projects that support strategic and operational objectives. The PM I manages assigned projects under established governance frameworks and is responsible for maintaining project plans, schedules, risk and issue logs, reporting, and stakeholder communications.

The Project Manager I applies the Enterprise Project Management Methodology and supporting tools to ensure projects are delivered in accordance with approved scope, schedule, budget, quality, and business objectives. This role serves as a developing project management professional who is building expertise in project leadership, stakeholder engagement, governance, and delivery practices. 

The PM I is expected to proactively identify risks, facilitate team coordination, escalate issues appropriately, and continuously develop project management skills through practical application, coaching, mentoring, and ongoing professional development. The role serves as a key facilitator of project execution, stakeholder alignment, communication, and delivery coordination. The Project Manager I manages assigned projects with increasing independence while leveraging coaching and guidance from senior project management leaders as appropriate.

Position Accountabilities

• Project Planning and Delivery - Supports the planning and execution of projects by developing and maintaining project plans, schedules, milestones, dependencies, and deliverables. Coordinates project activities to support achievement of approved business objectives.
• Project Governance and Methodology - Applies the Enterprise Project Management Methodology and associated governance processes. Ensures required project artifacts, approvals, reporting, and controls are completed and maintained in accordance with organizational standards.
• Project Tracking and Reporting - Maintains accurate project schedules, RAID logs, action items, decision logs, and status reporting. Monitors project performance and proactively identifies schedule, scope, resource, and delivery concerns.
• Risk and Issue Management - Identifies, documents, and tracks project risks, issues, assumptions, and dependencies. Supports development of mitigation and response plans and escalates concerns appropriately.
• Stakeholder Communication - Facilitates routine project meetings, working sessions, and follow-up activities. Provides timely and professional communication to project stakeholders, sponsors, and project team members.
• Team Coordination - Coordinates activities across project participants, business partners, vendors, and support teams. Supports accountability for commitments, deliverables, and action items.
• Change Management Support - Supports organizational readiness, communication, training, and implementation activities associated with project delivery. Assists business partners in preparing for project transitions and adoption activities.
• Problem Solving and Escalation - Identifies obstacles impacting project delivery and works with project teams to develop solutions. Escalates issues requiring management attention while maintaining focus on project objectives.
• Continuous Improvement - Participates in project lessons learned, retrospective reviews, and continuous improvement activities. Contributes feedback to improve project management practices, tools, templates, and governance processes.
• Knowledge Development - Develops project management capabilities through coaching, mentoring, training, certifications, professional associations, and practical project experience.

 

Organizational Relationship

This position reports to a Project Manager IV, Manager, Senior Manager, or Director within the Business Transformation Office.

 

Position Qualifications

Education & Experience

• Bachelor's Degree or equivalent combination of education and experience.
• 1–5 years of project management, business analysis, operations, change management, process improvement, or related experience.
• Experience coordinating projects, initiatives, workstreams, or operational activities preferred.
• Financial services experience preferred.

 

Knowledge & Skills

• Project Management Fund