Moderation Escalation Specialist

<div class="content-intro"><p><span style="font-weight: 400;">Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.&nbsp;</span></p> <p><span style="font-weight: 400;">At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.</span><strong> </strong><span style="font-weight: 400;">We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.&nbsp;</span></p> <p><span style="font-weight: 400;">A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.</span></p></div><p>Roblox’s Safety Operations - Moderation Product Support team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators!</p> <p>The Escalation Specialist role will focus on three key areas: improving the service Roblox provides for the internal safety escalations from our scaled content moderation systems, serving as an authoritative subject matter expert when high-impact users and developers are moderated, and providing policy teams with exceptional insights regarding escalation trends and root causes.&nbsp;</p> <p>Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies.&nbsp;</p> <p>You will report to the Senior Manager, Moderation Escalations<br><br><strong>Shift</strong></p> <ul> <li><em>This role requires collaboration with team members based in California, USA.</em></li> <li><em>This role requires on-call work and a rotational basis to ensure 24/7 coverage (including night shifts) for high-priority risks.</em></li> </ul> <p><strong><br>You will:</strong></p> <ul> <li>Act as Policy Enforcement SME and own high-visibility safety escalations end-to-end, analyzing and assessing content against Roblox community standards and internal procedure guidelines;</li> <li>Communicate effectively with internal customers (l