Director, Patient Support Communications, US Type 1 Diabetes (T1D)

Job Description

General Summary:

Vertex Pharmaceuticals Inc. is hiring a Director of Patient Support Communications to help build out a new Patient Support and Customer Operations Team for T1D in Boston, MA. This position will support the potential launch of cell therapies in Type 1 Diabetes. This role will oversee communications with patients and healthcare providers as well as communications to support order management. You will manage a team responsible for creating clear guidance on our program, processes and systems that will be required for a successful course of treatment.

Key Duties and Responsibilities:

• Responsible for launch preparation/execution, including the development of treatment support strategy, communications plans, and foundational tactics
• Build the patient support communications team from the ground up to enable the organization to provide necessary interactions and service
• Develop and execute research /discovery plans to close knowledge gaps and validate support offerings (may include quant/qual research, ad boards, IDIs, segmentation)
• Partner closely with the Patient Services Operations Team to identify communication touchpoints and channel mix regarding order management and program offerings
• Clearly understand and compliantly support the needs of healthcare providers and patients undergoing treatment
• Work with agency partner to develop corresponding tactics and bring through legal/medical/regulatory review (i.e., Promotional Review Committees)
• Define metrics for tactics; implement measurement plans & optimize as needed
• Support annual brand planning efforts to think forward about program evolutions
• Create a culture of compliant cross-functional collaboration; examples of key internal stakeholders will be marketing, IT, legal, compliance, and manufacturing
• Recruit, hire and develop a highly motivated team. Act as thought partner to other team members in the organization

Knowledge and Skills:

• Deep experience in the legal, medical and regulatory environment and application to branded/unbranded initiatives, including understanding of patient support guardrails
• Strong analytical skills, ability to derive insights from customer engagements and apply them to tactical creation
• Experience formally leading a team or translatable mentorship/coaching experience
• Contributes to Vertex’s culture of compliance by focusing on ethics and integrity in all interactions and ability to role model the expected behavior for the team
• Demonstrated ability to effectively collaborate across multiple teams
• Ability to manage and direct agency partners, including budget ownership
• Excellent communication skills, both written and verbal, with the ability to connect with senior leaders as well as more diverse and large audiences
• Comfortable working in a fast-paced, results-driven, environment, with the ability to multi-task and prioritize the workload of the team

Education and Experience:

• Bachelor’s Degree
• 10+ years of marketing or related fields, with direct patient marketing experience and supervisory/management experience, or the equivalent combination of education and experience
• Experience launching a product for a rare disease/underserved patient population
• Experience working with T1D patients (preferred)

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Pay Range:

$184,000 - $276,000

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.  From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; <