VR Gaming App Developer Support Specialist

Job Title:

VR Gaming App Developer Support Specialist

Job Description

In the role of VR Developer Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Developer Support Specialist position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Developer Support Specialist, you will:

• Escalate non-standard submissions
• Report on trends and advocate for platform level solutions
• Communicate with developers and internal partners about their ticket inquiries
• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
• Maintain in-depth knowledge of client products and/or services

 

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every interaction. Other qualifications for our Developer Support Specialist role include:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
• Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
• Meticulous attention to detail
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load 
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently and collaboratively
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to work with and wear VR equipment daily and for extended periods of time if needed
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load 
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly 
• Strong computer navigation skills and PC Knowledge 

ADDITIONAL REQUIREMENTS

• 18 Years of age or older with a completed High School Diploma or GED required
• Extensive personal or professional experience with video gaming, virtual reality (VR) required
• Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social Media preferred
• BA/BS degree preferred
• Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.

Employment for this position will begin onsite in office starting on day 1 of employment at 11800 Alterra Pkwy Austin, TX 78758.  The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 78701 and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this r