DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SERVICES OFFICER 1

Job Location:

Division of Child Support Services (DCSS)
1800 East Palo Verde Street, Yuma, AZ 85365

Posting Details:

Salary: $29,822 - $35,919 

Grade: 16

Closing Date: March 12, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1. This position is responsible for front desk duties that include heavy direct client contact handling face-to-face inquiries with the public; providing support to Child Support Services Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

- Assist customers in reviewing/explaining the child support process related to documents, timelines and information required for a case to move forward.
- Research automated system to verify information and ensure customers receive the correct forms and information.
- Assist applicants in reviewing for completion of applications, forms and legal documents.
- Scan/image cases and documents.
- Set up all incoming child support cases within the required federal timeline.
- Review incoming correspondence and respond accordingly.
- Complete research to determine locations of case-related parties.
- Review, research, and verify accuracy of data received through automated systems and applications.
- Create and update case files.
- Obtain all court documents from clerks of the courts.
- Prepare statistical reports.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:
- Computer software applications, i.e. Microsoft Office applications and Google tools.
- General familiarity with office equipment, i.e., scanners, copiers and fax machines.
- Interviewing techniques and investigative procedures.

Skills in:
- Providing customer service (with heavy public and phone contact).
- Excellent communication skills (both oral and written).
- Proficient in conducting research and investigating information.

Ability to:
- Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
- Apply rules and regulations to varying situations; use sound judgment.
- Determine appropriate documents/correspondence to notify case-related parties of pending actions.
- Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.

Selective Preference(s):

The ideal candidate for this position will have:
- Experience with interviewing, research/investigating, customer service in a fast-paced environment.

Pre-Employment Requirements:

- Successfully pass b