PATIENT SERVICE ASSOCIATE - DUKE CHILDREN'S SPECIALTY CREEKSTONE

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Coordinate and participate in a variety of dutie istics

N/A

mentation.Return medical records. Attach HIPPA/Medicare documents to thetory sheets,ancillary reports and all other required pat ient record docuencounter forms.Check-in patient upon arrival in the pra ctice. Identifyharts, medicalrecords, reports, petty cash and collectio nsbag. File hiss associated withdaily clinic preparation process, patien tidentificationdobtain signature as required by policy and procedure. Co mpletes allMaen, patient checkin/out, charge posting, cash management an dpatient appointmentscheduling. Position also involves customer service, messagedistrdata. EditMaestro Care as needed. Accurately identify the ap propriate acp>

Work Performed

Prepare for clinic visitsb y reviewingibution, ancillary scheduling and preparation and referralsma nagement.

Knowledge, Skills and Abilities

Strong verbdel iver messages to physicians, nurses andothers. Report obtained medicabil ling to patientsaccording to PRMO credit and collection policies. Dehysi cian and scheduling tests and procedures.Answer telephone, take andcttac tfully with customers and establishand maintain effective relationships with others. Must be able to applyspecific departmental policies rganize and prioritize work, provide oral andwritten instructions, interac char t documents and requisition/transmittal documents. Copy,file and dg paym ents and maintainingrecords and forms.

Level Characterprocedures as requested. Maintain private physicianoffice charts.Preparenext day p atients andcompleting next day preparation activities. Enterl informatio n from patients and referringphysicians accurately, completely and timel y. Disseminate messagesaccording topractice communication spre-visitord ers andprepare new patientcharts.Pick up X-rays, office cistribute insur ance cards as indicated by procedure.Coordinate alllabs/

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.