Sr. Manager, PSS Specialty Pharmacy Performance and Insights

Job Title: Sr. Manager, PSS Specialty Pharmacy Performance and Insights

Location: US Remote

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Candidate will be an integral component of a team responsible for supporting Specialty Pharmacy Partners to help patients start and where appropriate, stay on prescribed therapies. Individual will have a deep understanding of the challenges associated with attaining medications prescribed by Healthcare Providers (HCP) and will collaborate to develop and deploy initiatives to improve conversion and patient compliance to Sanofi related medication therapies.

Key activities owned will include creating a performance insights tracker based on department priorities, filled with insights and recommendations on actions or opportunities for improvements across the department to drive a culture of continuous improvement to the patient’s experience.  This individual will possess exceptional interpersonal skills to create strong relationships across all cross-functional partners ensuring clear and timely communications across stakeholders. The candidate will have a strategic mindset and provide insights delivery and recommendations for action or improvement as well as driving governance meetings critical to the delivery of PSS strategy.

This person will collaborate with the Specialty Pharmacy Account Team to identify and establish action plans for additional opportunities to improve the patient’s experience.

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
 

Main Responsibilities:

Operations

• Effectively communicate with relevant functional areas / personnel and provide account level insights to establish institutional knowledge.                   

• Partner with Reimbursement and Market Access teams to attain expected results for payer plan changes/modifications.

• Collaborate with Sales and Brand Marketing counterparts and provide specific HCP and payer insights.

• Ensure compliance with all manufacturers’ corporate policies, applicable laws and industry standards.

• Provide support and educate on non-promotional processes including services provided by external patient support partners (Copay, Free Drug, Quick Start, PA Support).

• Have exceptional attention to detail in analyzing data and identify areas of opportunity.

Contracted Pharmacy Management

• Create strategic relationships with each assigned Specialty Pharmacy and effectively manage pull through performance.

• Exceptional working knowledge of Specialty Pharmacy Practice Operations including understanding of the patient and HCP experience.

• Oversight of Pharmacy Key Metrics to identify trends related to the patient journey and manage the specialty pharmacy to identify actions that can improve the patient experience.

• Determine/Implement Pharmacy Process Improvement plans to increase the Pharmacy's Key Metric Results.

• Lead Cross Functional Pharmacy Quarterly Business Reviews, including scheduling and confirming areas of opportunity with the pharmacy to support Sanofi’s business.

• Daily Operational management of the pharmacies meeting requirements of internal and external customers.

• Invoice management for the Enhanced Specialty Services provided by the specialty pharmacies.

Data Management

• Guide analytical stakeholders to build/determine pharmacy performance key metrics and understand what is impacting the key metrics in partnership with trade.

• Provide insights based on data metrics and action plans in coordination with Specialty Liaison.

• Support Sanofi’s data aggregation partner to identify opportunities for data quality and accuracy, identify opportunities for improvement and follow through on action plans: timeliness; completeness; accuracy; etc.

• Ability to think strategically and create HCP & Patient solutions ident