Manager, Store Delivery Operations

About the Role

In this role you are responsible for leading the movement of Gap inventory, supplies and non-merchandise through the final mile supply chain to our retail stores around North America. This role is inclusive of driving operational excellence across a diverse group of providers, developing, and delivering a multi-site P&L, and communicating at an Executive level on a consistent basis. Our team is comprised of industry leaders with expertise across all facets of Global Transportation ensuring the right product is delivered to the right place at the right time.

What You'll Do

• Plan and execute operational strategies across the supply chain functions to deliver service against micro and macro industry pressures.

• Create and achieve short and long term strategic and tactical plans for team guided by broad policies, objectives, and standards.

• Identify, pursue, and implement service offerings that meet customer needs and/or improve overall efficiency.

• Monitor and drive continuous improvement, on a regular basis, in the operational performance of our partners and carriers. Ensure we meet and exceed present and future delivery requirements. This may involve trouble shooting areas of service deficiencies, identifying root cause of service failures, and driving continuous process improvement with our logistics providers.

• Build trusting relationships with internal and external business partners to optimize and deliver creative solutions that drive business value.

• Drive operational performance by establishing clear expectations, frequently reviewing performance, anticipating challenges, and holding teams accountable.

• Lead an inclusive team engaged in organizational success, accountable for performance, and empowered to drive results. Responsible for end results of team and shares responsibility over resources, budget, and adherence to policies.

Who You Are

·    Ability to lead and drive for results through cross functional and diverse teams at all levels.

·       Strong analytical skills, including ability to review data/processes & independently determine/implement solution.

·       Effective communication and people skills, including the ability to negotiate and build consensus across multiple stakeholders and functions.

·       Ability to thrive in a dynamic fast paced environment and able to speak with candor to drive business results.

·       Ability to assess complex situations and analyze data to make judgments and recommend solutions.