Technical Product Operations Specialist

Job Details

Job Location: Allied Benefit Systems - CHICAGO, IL 60606Position Type: Full TimeSalary Range: $70,000.00 - $75,000.00 SalaryJob Category: Operations

POSITION SUMMARY

The Technical Product Operations Specialist ensures Allied’s product delivery runs smoothly. They will work side-by-side with Technical Program Managers and Product Owners to support day-to-day operations, manage tickets, and help keep our products moving from idea to release.

ESSENTIAL FUNCTIONS

• Manage ticket intake, triage, and tracking across product teams.
• Coordinate with developers and QA to ensure timely resolution of bugs and enhancements.
• Maintain up-to-date product documentation and release notes.
• Support backlog grooming sessions by preparing context, user stories, and acceptance criteria.
• Run operational reports, analyze metrics, and surface insights to TPMs.
• Help identify process improvements to streamline product delivery.

 

EDUCATION

• Bachelor’s degree in related field or equivalent work experience required.

 

EXPERIENCE AND SKILLS

• 2–3 years of experience in product operations, project coordination, or healthcare data analysis.
• Strong organizational skills and the ability to manage multiple moving parts.
• Experience working in an Agile delivery environment (Azure Dev Ops, Jira or similar).
• High attention to detail and comfort digging into data and documentation.
• A proactive, team-oriented mindset—ready to jump in and help get work across the finish line.

POSITION COMPETENCIES

• Job Knowledge

• Time Management
• Accountability
• Communication
• Initiative
• Customer Focus

PHYSICAL DEMANDS

• This is an office environment requiring extended sitting and computer work.

 

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

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