Manager, Recognition, Events & Experience Benefits

To lead and manage Navy Federal’s recognition, events and experience programs. Implement strategies by establishing operational objectives, policies and plans and leverage knowledge of benefits, recognition and events offerings, regulatory compliance, and employee engagement to ensure the delivery of high-quality, cost-effective benefits solutions that meet the needs of a diverse workforce.

• Develop the strategy for Navy Federal’s recognition, events and experience benefit programs, including the ‘Celebrate You’ recognition platform and several large and mid-scale events.
• Oversee new and ongoing employee events and programs for campus and remote locations, microsites and field offices to foster employee engagement
• Guide the development of internal business partnerships through consulting and collaborative projects
• Drive development and implementation of innovative initiatives to enhance the employee experience and promote recognition throughout the employee life cycle
• Establish strategic goals by defining short and long-term objectives and priorities 
• Manage relationships with vendors, and other third parties to secure competitive rates and services; establish SLAs and monitor vendor performance
• Ensure strategic alignment between programs offered and goal of connecting all employees in our hybrid, distributed workforce.
• Participate in contract negotiations to ensure that programs and vendors align with departmental and enterprise strategic goals
• Collaborate with senior HR leadership to forecast benefits costs and analyze the financial impact of current and proposed benefits programs
• Guide the implementation of benefits policies, procedures, and practices which optimize costs, maintain external competitiveness, and meet organizational goals
• Ensure enterprise compliance with all federal, state, and local regulations affecting employee benefits, staying current with changes in the law
• Partner with the HR Shared Services Center on the administration of recognition, events and experience programs to identify trends and proactively address issues; provide direction and guidance on escalated requests and/or program changes
• Evaluate and report on the effectiveness of recognition, events and experience programs, making recommendations for improvements
• Guide the development and implementation of employee education and communication regarding benefit offerings and changes
• Perform other duties as assigned   
• Perform supervisory/managerial responsibilities

o   Ensure adequate/skilled staffing; select employees

o   Establish performance goals and priorities

o   Prepare, conduct, and review performance appraisals

o   Develop, mentor and counsel staff

o   Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

o   Ensure section/branch goals and objectives align with division/department strategy

o   Ensure efficiency of operations                                      

• Bachelor's Degree in Human Resources, or related field, or the equivalent combination of experience, education, and training
• Experience leading an employee recognition, events and experiences function to include design, administration, and communication of employee benefit plans, preferably for a large organization
• Advanced knowledge of recognition best practices
• Advanced experience in employer programs that support employee engagement, appreciation and connection
• Significant experience in budget forecasting and cost benefit analysis
• Significant experience in leading large projects/initiatives which have business risk and impact
• Ability to deal tactfully with all levels of the work force and management
• Advanced skill managing multiple priorities in a team environment to achieve goals
• Expert skill working with diverse internal and external contacts
• Expert skill building effective relationships through rapport, trust, diplomacy, and tact
• Expert skill to influence, negotiate and persuade others to reach agreeable exchange and positive outcomes
• Expert research, analytical, and problem-solving skills
• Expert ability to compile, organize and present information clearly and concisely
• Advanced verbal and written communication skills

Desired Qualifications         

• Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
• Master's degree in Human Resources Management, or related field
• Extensive experience in leading a Human Resources operation supporting a large financial institution or corporation

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks